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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Good and helpful
on April 12, 2014
Posted by: HIDOC
from Las Vegas
Most of the real work is getting all the receipts compiled before starting TurboTax. Quicken updates of all accounts including categorizing all transactions steadily through the year helps. Even with all this help, it still takes lots of time to prepare complex returns. But it beats the alternatives.
What's great about it: Intuitive easy to understand question and answer format
What's not so great: Arcane rare special circumstances may still need professional review
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Helpful
on April 12, 2014
Posted by: gabbie1967
from Texas
Simple, Quick, Easy to follow, easy to input information into.
What's great about it: Simple, Easy to use Easy to follow.
What's not so great: Had to purchase another program for Buisness, never had to before
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nothing Better
on April 12, 2014
Posted by: WJC7
from Tampa Bay, Florida
I have been using Turbo Tax for years now. There is no better satisfaction then doing the daunting task year in and year out yourself. I like the fact that I don't have to divulge my personal information to a tax preparer. I like the fact that I can be sure all deductions have been taken, and have been checked. That alone is worth it. I will always do my own taxes and Turbo Tax will be my software of choice.
What's great about it: Knowing all deductions have been taken and checked.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very informative
on April 12, 2014
Posted by: FarraM
from Raleigh, NC
This software always gives me what I need. The only problem I have had in the past few years is in dealing with an estate inheritance and how to process the sale of the house regarding the value. Had to find information elsewhere. Usually, people are thrown into this type of situation and unfamiliar with how to record. It would be helpful to have a walk through on all types of estate inheritance situations that could arise.
What's great about it: Like how user friendly it is.
What's not so great: Need more info on how to deal with estate inheritance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It worked this year
on April 12, 2014
Posted by: gmpnyny
from New York, NY
I am a financial planner in my day job so I need to have a good understanding of how taxes work and do my own taxes so that I have a better understanding about taxes in general. For the previous 2 tax filings I have used turbotax online and it was not a good experience. Neither me nor my wife are eligible for a 401k plan so can make a deductible IRA contribution even though we are high income earners. I would record my contributions as deductible and verify it before filing. Once filed the contributions would be converted to non deductible within turbotax. It would require that I file an amended return to reflect that the contributions were deductible. This situation happened 2 years in a row. As evidence that this happened, turbo tax refunded my fees for tax filing both years. This year I researched other tax filing programs and decided that turbotax was still the best for my situation since all of the reviews of other providers seemed to have similar issues. I used the desktop version this year and had no problems. I will certainly use it again next year.
What's great about it: Detailed Interview Process to make sure you don't miss something
What's not so great: Detailed Interview Process to make sure you don't miss something
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Generally OK
on April 12, 2014
Posted by: MichaelMD
from Maryland
I have W2, 1099, rental property and retirement income. The system cross contaminated sole proprietor automobile business expenses into rental property expenses which was not caught in the review process. I caught it when I reviewed the print version prior to submission.
I chose to e-file. There was an expense to e-file in Maryland. The system would not allow me to deduct the filing fee from my Maryland refund because I owed taxes at the federal level.
What's great about it: Smooth
What's not so great: Cross contamination of some data.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Breezy
on April 12, 2014
Posted by: ATL411
from Atlanta, GA
The process is relatively easy. I appreciated the accuracy over the years and the Audit Review.
What's great about it: Detailed instructions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
What?! Taxes AGAIN!!!
on April 12, 2014
Posted by: GDonna
from Shreveport, LA
I have used TurboTax for several years now. That time of year comes around first think I think is Taxes AGAIN!! then I think TurboTax. I have used both the download and the purchased disc from stores. I have a small direct sales business as well as our personal taxes and TurboTax has questions all along the way to help find deductions, credits, and just good information to know. You can save your work and come back to it the next day if you have to look some things up. If you are not going to get a CPA to do your taxes I would highly recommend TurboTax. In all cases a good CPA is the best option, but you have to be organized and have all your stuff together and take it to them. I appreciate that you can send in questions and they will reply back. You can even apply for an extension if you need to. Thanks for the good job TurboTax.
What's great about it: I like that TurboTax has help windows with examples, easy to use, etc.
What's not so great: I do not like that there is not a live chat option, there should be a discount for return users.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com