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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,029 reviews
5 Stars
8,669
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Easy and quick
on April 12, 2014
Posted by: Kevin75
from Washington, DC
I have used many programs. This is the easiest to use and quick. Having four kids, I don't want to spend a lot of time on my taxes. Turbotax is quick and easy.
What's great about it: Quick and easy
What's not so great: None
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Incompetent Validation Process
on April 12, 2014
Posted by: rbirge
from coventry, CT
While I was e-filing, I repeatedly got validation errors claiming there were updates available. However, there were no updates available in reality, but the program kept going through the process. I finally got it to work by closing the program and reopening it. Then it worked, but this should not be necessary. You should not even let someone get to the e-filing window without making sure all the updates have been downloaded.
Enormously frustrating and seriously bad programming.
What's great about it: Easy to use
What's not so great: Validation is seriously flawed and often incorrect
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 12, 2014
Posted by: Dariad254
from Mountain View CA
I love Turbotax, but this year I ended up doing my taxes over a 3 day period of time and when I went to file it would not allow me to. I updated everything several times but still no luck e-filing. Finally my husband told me to save my files close Turbotax, reopen it and try again. That worked but I would have never known to do that. The only other issue was the program would not allow me to correct something that kept coming up as wrong, I finally gave up, I could not find the schedule it was telling me about nor could I change the number, this was frustrating. But all in all I love the program
What's great about it: The program mostly helps me understand everything I do
What's not so great: the efiling procedure
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
6 year
on April 12, 2014
Posted by: debidoda
from California
For someone that has TWO masters degrees, I hate to say it, but I'm still pretty lame and I do need clarification at this every year. So, I really prefer specifics, detailed specifics, as if you are asking a five year old as to the information you are seeking when I have to refer to a prior year. Even the meaning of the words or document, as I am not a mathematician. Face it, I'm lame at this and I really cringe every year I do this and pray that I have not messed it up, even though I go through the review and you guys review and I submit my taxes. Just sayin....
I work and have a very "part time" business...
Overall, I learn about this, but I still pray about it every time.. LOL
I work and have a very "part time" business...
Overall, I learn about this, but I still pray about it every time.. LOL
What's great about it: i'm getting better
What's not so great: still have to take a few weekends top get it done
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No Brainer - Turbotax is just right for me!
on April 12, 2014
Posted by: Lenmills
from Treasure Island, FLorida
I've used TurboTax for 12-15 years now. They stay on top of the tax laws so I do not have to research lots of IRS Pubs. I do sometimes check them out online just to get a warm fussy. I don't always get a tax refund but I have always felt that TurboTax and I get our taxes right. I have always been very satisfied with my filings.
What's great about it: It ask all the questions, leads you through and checks everything.
What's not so great: I get completely wrapped up in doing me taxes, it's hard to stop and take a break.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Done!
on April 12, 2014
Posted by: tmount
from North East, PA
I can do my own taxes with the program and it walks me through each step with ease.
What's great about it: The program walks you through it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Reliable Outcome
on April 12, 2014
Posted by: GuvB
I have used Turbo Tax for my person tax returns for many years. I especially like the opportunity to purchase audit defense at an affordable rate. I find Turbo Tax to be reliable, accurate and exceptionally easy to use. I plan to be using it for years to come. Thank you, Turbo Tax, for lowering the stress and anxiety that always accompanies tax season.
What's great about it: ease of use, good directions, running tax totals, audit defense
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
OK Product
on April 12, 2014
Posted by: Lonan
from WA State
I am a retired CPA, so know my way around most taxes and have used this, as well as other, tax prep software for several years. TurboTax seems to be getting more difficult to navigate rather than simpler.
What's great about it: Easy to e-file.
What's not so great: Took way too long to navigate for my short return. Need a free state filing, not just federal.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com