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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Great Software
on April 12, 2014
Posted by: RefundBliss
from Pittsburgh, PA
I have been using TurboTax for years and excellent tax program to use.
What's great about it: Great "Do it yourself" button
What's not so great: Sometimes hard to go back to change something
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Turbo Tax
on April 12, 2014
Posted by: Audreyf
from Eagle River, WI
Once I had entered all of my information, TurboTax went and checked for errors and omissions. It found something and asked me to fill in a blank, but I had no clue what I was supposed to enter. It related to selling a vehicle that we had used for business. It was asking how much had been depreciated on that vehicle for the past several years. When I answered it to my best ability, the program kept on asking me the same question and I just continued to enter "0" in all of the blanks. The instructions were not clear at all and as a result, our refund was reduced for reasons that were probably not legitimate. However, I had no idea how to fix that step. Oh well. It wasn't a large amount of refund, so I didn't fuss. I was too anxious to be finished with it all. The rest of the process went smoothly and easily and I will definitely use TurboTax again next year.
What's great about it: Ease of data entry
What's not so great: Lack of clarity when fixing errors/omissions
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
on April 12, 2014
Posted by: rally510
from Prescott, AZ
Second year in a row that I paid for the state up front and did not get it. To save time I just went ahead and purchased it with a credit card to get it gone. No one to contact directly to immediately right this wrong, so just took the hit.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Taxes
on April 12, 2014
Posted by: whcr
from San Jose, California
Saved me quite a bit of money by doing my own taxes..
What's great about it: Complete and easy
What's not so great: Paying extra for State Tax filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Loosing it's egde
on April 12, 2014
Posted by: Greg5865
from Torrance, CA
This is my eleventh year of using TurboTax.
I am getting disenchanted with TurboTax. It seems to be getting more confusing and it's not just because tax law is getting more confusing. If you know what info needs to go on a certain form it is very difficult to find where in step-by-step to enter it, and if you go directly to the form that seems to cause problems with overriding values.
I am getting disenchanted with TurboTax. It seems to be getting more confusing and it's not just because tax law is getting more confusing. If you know what info needs to go on a certain form it is very difficult to find where in step-by-step to enter it, and if you go directly to the form that seems to cause problems with overriding values.
This year there is a bug that tells you that the Schedule D form is under construction even though it has been updated. I think it is because I started my return before the final form was available. Other users reported starting over to get past the problem
Because of that problem I have to mail forms 8453 and 8949 even though I efiled.
What's great about it: Handles all the situations I need
What's not so great: Confusing to try to figure out where certain info needs to go.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 12, 2014
Posted by: JWnaples
from Naples FL
Turbo Tax makes the chore of preparing taxes a bit more manageable. I recommend Turbo Tax to all my friends.
What's great about it: Easy to move through each section and to go back and check your work
What's not so great: Does not always store answers to questions when you go back to review or edit a section
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Program
on April 12, 2014
Posted by: D65kap
from Kew Gardens, NY
I have used Turbo Tax for the last 10 years after my new accountant made significant errors in my return. Since I have been using Turbo Tax it has become easier to use each year. The program will walk you through the process of filing but you still need to know what you are doing and about the forms you are filing particularly if you have a complicated return. The online help is a plus but again you have to know the questions you have. I like the fact that Turbo Tax will find errors before you file, but sometimes the error is unclear and you have to go back over each form. Yes, I like the program it is not perfect and some improvements can be made, like more specific directions on some of the forms and more detailed help. I recommend this program.
What's great about it: Easy to use. Step by step directions. On line help for problems with filing. Updates forms and instructions.
What's not so great: None really. However, you need to have some understanding about how to fill out the forms despite the instructions.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great product
on April 12, 2014
Posted by: HabitualTaxpayr
from Mahwah, NJ
I have used TurboTax for over a decade, and it makes the process almost (!) fun. The accuracy and easy of entry is the best thing about TurboTax, and I trust that the submission is right on the money.
What's great about it: Better and easier every year
What's not so great: Some questions about State entries
Written by a customer while visiting turbotax.intuit.com