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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Single tax solution for the entire family
on April 12, 2014
Posted by: Opus42
from Raleigh, NC
I have used TurboTax for about 10 years and it has continued to improve. The user interface is very intuitive (no pun intended). However, the long list of business or personal deductions can be quite long and requires me to scroll down to click the next. I think the categories should be collapsed until they are active in he step-by-step wizard (click on an arrow to display the category).
I have prepared both my mother's and father's taxes who only need a simple 1040, as well as my more complicated schedules. All for the same low price.
The last step is e-filing. The Federal returns are free, but filing State returns can cost. I prefer to use my credit card to pay. TurboTax asks for the typical billing information (not the CVV), but requires a valid phone number. This seems excessive. I would make the phone number optional. I also recommend that an unmistakable notification state that the credit card will not be charged until the return has been transmitted and accepted.
Lastly, I have at least the last 2 year's versions of TurboTax on my PC just in case I need to review my returns or amend. There is an IntuitUpdate service that continues to run in the background. There is no convenient way to disable this service without uninstalling. I recommend providing an option to disable this service.
Overall, I give TurboTax 2013 an 8-out-of-10. I recommend TurboTax as a cost effective and easy to use tax tool.
What's great about it: Step-by-Step guide. Context-specific help.
What's not so great: Collects unnecessary billing information.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Could Use Some Improvement
on April 12, 2014
Posted by: Melvin5
from White Plains, NY
If the step by step method were changed to provide information about what form was being completed and what it relates to, e.g., a partnership, it would be better.
What's great about it: Using the step-by-step method you can get through it.
What's not so great: The step-by-step method hides what you are actually doing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Technical Support - Saved my File!
on April 12, 2014
Posted by: Anderlecht
from Erie, PA
TT worked fine up to the time it was going to update the application. Computer locked up and corrupted the file.
Was very happy I could get a person on the phone in 5 min to help.
Tech support patiently directed me to download updated software. Re-launched and file was now readable. Saved hours of work if I had to re-enter all the data.
First time in a decade I had any problems with TT, but support came through. thanks.
What's great about it: Tech suppport rep did a great job re-downloading software and saving what TT was calling a "corrupt file"
What's not so great: Computer locked up when TT was downloading updates the first time. File became "corrupt" and unreadable. Panic set in.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Confident in my Return
on April 12, 2014
Posted by: CABNIETMAKER
from California
I have used Turbo Tax for the last decade and will use it in the future
What's great about it: Found Deductions I was unaware of
What's not so great: Doesn't warn you of Audit Triggers until the end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 12, 2014
Posted by: Jazzplayer
from Los Angeles, CA
I've used Turbo Tax before. I like the way it seems to guide me through all the categories. I do a Schedule C as well as the usual forms, and the step by step walkthrough helps me remember all the items that need to be entered. Good work Turbo Tax.
What's great about it: Easy walkthrough step by step
What's not so great: Explanations could be better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 12, 2014
Posted by: ForgetANickname
from Stockton, CA
1. When asked if a retirement was a certain type there was no definitive answer for the question.
2. When asked to print you are then asked to save or preview, but not to print. You can only print if you print the saved PDF file. Why so confusing?
What's great about it: Processed tax info
What's not so great: Questions not always succinct
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 12, 2014
Posted by: linus2
from colorado
The program did not prompt me to update on original install, and it never fully recovered from this. As a result I was unable to e-file, a significant nuisance.
What's great about it: as usual, makes the complicated simple
What's not so great: this year, the updating process did not work properly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Got my refund
on April 12, 2014
Posted by: NickChen
from Dearborn, MI
Took my about 3 hours to finish my tax return. It's simple and easy. I used Turbo tax for sereral years and I like it.
What's great about it: The simple way to get refund
What's not so great: Failed to import my w2 form
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com