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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
hard to find
on April 13, 2014
Posted by: Taxpayer911
from idaho
The areas for entering deductions were hard to find and no explanation given for truckers per diem. not helpful at all!!!
What's great about it: at a glance- amounts due or refund
What's not so great: no help finding deductions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Needs improvement
on April 13, 2014
Posted by: Core2Quad
from CA
I paid a fair amount of money for Turbo tax. I expect clear and careful guidance on EVERY single step of the way. But many of the questions they ask the help section is completely useless and really leave you guessing, spending hours searching for answers, googling etc. There were several times when I was asked a question about a business vehicle that I owned, and all 3 of the possible options didn't apply. It asked me do you currently own the vehicle, do you lease it, or it isn't yours. In my case, I sold the vehicle that I was expensing business miles on. So no I didn't own it any longer, and I wasn't leasing it. If I selected I don't own the vehicle it nullified all valid expenses that I entered for that car that I owned. So none of the options truly fit my situation and there was no assitance, I posted on the forum never got a response, no easy way to contact someone from Turbo tax etc. Secondly, I ran into issues when I deleted a vehicle, it left information still on the tax forms from that vehicle even though I told the software to delete everything. After about an hour I ended up deleting that whole form and doing it again. They need to truly analayze every single possible situation and provide assistance through every question for it to be a good product.
What's great about it: Most questions are easy to answer and go fast
What's not so great: Some parts don't work and are very frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like it
on April 13, 2014
Posted by: BigAnttx
from Dallas, TX
I use TurboTax for more than 10 years, and like it very much.
What's great about it: Easy to use;
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Half baked
on April 13, 2014
Posted by: ForeignIncome1
from OC, California
This is my 7th year using TurboTax. I think it is getting weaker.
This year I had two major issues:
* TurboTax failed to import from Quicken 2012 and Quicken 2014. I had to enter a lot of information manually.
* There are too many manual steps for foreign income and it is not clear how things are linked together. I had to explain where certain foreign income was recorded even though the income was entered in TurboTax.
* Too many forms for foreign income are missing.
This year I had two major issues:
* TurboTax failed to import from Quicken 2012 and Quicken 2014. I had to enter a lot of information manually.
* There are too many manual steps for foreign income and it is not clear how things are linked together. I had to explain where certain foreign income was recorded even though the income was entered in TurboTax.
* Too many forms for foreign income are missing.
What's great about it: Has access to previous years returns filed with TurboTax
What's not so great: Half Baked
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
REBOOT
on April 13, 2014
Posted by: OsoStrong
from World Champion Seahawks
Please Make A Note::
Make it plain after "Update Downloads" >>to RESTART<< one's computer.
Nowhere was there a mention of this IMPORTANT Step!
Thank you
Make it plain after "Update Downloads" >>to RESTART<< one's computer.
Nowhere was there a mention of this IMPORTANT Step!
Thank you
What's great about it: Program always is user friendly.
What's not so great: Ya'll seemed to have overlooked a step..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It get better.
on April 13, 2014
Posted by: LarryCurelyMoe
from Kayenta, AZ
Thank You.
The Quicken Invoices need better instructions. Takes to long in getting started.
The Quicken Invoices need better instructions. Takes to long in getting started.
What's great about it: Easy to follow along and Booklet Down loads From Federal.
What's not so great: Occational entrys that don;t allow more tahan one.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another successful year for Turbo Tax
on April 13, 2014
Posted by: Jamesedward
from Lake Forest, IL
Very satisfied with the Turbo Tax performance. Very accurate and dependable. Thank you!
What's great about it: All the updates and adjustments were made, including the benefits for being over 65.
What's not so great: Turbo Tax did not show 2012 compared to 2013. Usually it does this every year. Is there a way to correct that?
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Less time and trouble
on April 13, 2014
Posted by: myra99
from Forsyth, MO
I love TurboTax. I don't have to calculate each detail and worry if it's right. I just answer the question and make sure I have put in everything. I'm double-checked and verified, so I'm sure it's right.
Confidence is SO important!
Confidence is SO important!
What's great about it: It's easy! Just answer the questions
What's not so great: If there are odd parts in question, sometimes the answers are still hard to decipher.
Written by a customer while visiting turbotax.intuit.com