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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on April 13, 2014
Posted by: gramma0f3
from MI.
If Mi wants taxes to be filed electronically, then there should be NO CHARGE to do this. Until it is free, I will not file MI by e-file.
What's not so great: Charge to e-file is TOO high, some sections don't fit situation with no alternatives available.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
More Painful Every Year
on April 13, 2014
Posted by: George123456
from Santa Maria, CA
You can not file a return when there are estimated entries yet TT does not provide any hints or list of estimated entries.
What's great about it: Complete
What's not so great: Hard to trace the origin of problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good first time try
on April 13, 2014
Posted by: kellig
from Northern California
I am a sole proprietor who has paid someone to do my taxes for the past 12 years. wanting to have a better grasp of the whole process, i decided to do my own this year. i was scared to death to do this. this application was very easy to use. of course i have no idea how thorough it was, i'll know that after i mail it in, but i am happy with the experience. when i was confused about something, there was a "learn more" link which explained. i am quite happy, and will use again next year. in fact, I am hoping to review past years using this software.
What's great about it: easy to use, lots of help, clear instructions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Used it for years
on April 13, 2014
Posted by: Twenty20
from Denver, CO
At the end, when errors are found - it doesn't provide examples of what the answer should be or include. Also E filing, the software thought I already submitted a duplicate SSN filing. That would be impossible. So I have to file through the mail! What a pain.
What's great about it: Good but still needs improvement.
What's not so great: Still doesn't explain everything!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
show me the data
on April 13, 2014
Posted by: longtimeuserdld
from Dayton OH
I've used Turbo Tax for 15 years and am honestly amazed that I have never received an offer to download a digital copy of the SW rather than going to some brick and mortar store to buy the disc. there is a huge opportunity lost by TurboTax and related companies to upsell the product and other financial tools. I would be impressed to see some analysis that showed what deductions/write-offs I've consistently files or changed over the course of my use of the SW package, and what other related packages would make great sense to leverage if the right discounted package were made avaiable. For instance, you/I should be able to do analysis that shows how my filings have changed over time, what income has changed, and what might be wise investment or financial business tools to leverage. Additionally, as kids get older or I approach retirement age, it would be a great customer relationship opportunity to reach out and offer toolsets that are better for long-term investment and annuity developmetn. You're missing a huge opportunity to grow out of the comfort zone.
What's great about it: relatively easy to use, walks through process, leverages previous year informatoni
What's not so great: not as intuitive for more complex returns
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not as easy as previous years
on April 13, 2014
Posted by: hg88dawg
from Greenville, SC
I've been using Turbo Tax for 10 years or so, and every year, it seems a little more cumbersome and awkward.
What's great about it: it does all the calculations
What's not so great: the question formats were awkward
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Keeps Me Sane
on April 13, 2014
Posted by: speechgeek
Turbo Tax helps keep me sane and lowers my stress about tax season. It does shorten the time that I need to spend on the forms. I like the product because it works.
What's great about it: Kept me on track and helped me find the line items I needed. Clear examples.
What's not so great: I'd like it to easily start where I left off, when I have to take a break for and shut down the program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes Made Simple
on April 13, 2014
Posted by: MarlaW
from California
Turbo Tax really does make filing your taxes simple. It is user friendly and checks your returns for any missing information or mistakes. It also checks your audit risk, which can help give you piece of mind when filing your taxes. My only issue this year with the program was that I had to run updates to begin and then halfway through my taxes there were 5 more updates needed. This hasn't happened to me in the past when I've used this program. That was my only complaint, as it added about 25 minutes to my tax time (with both updates).
What's great about it: Helps walk you through the tax forms to ensure that you are getting your maximum refund. Very user friendly.
What's not so great: Had to update it twice during the 2 hours I was working on my taxes.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com