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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Don't Change the door handle
on March 11, 2014
Posted by: DennisLE
I'm also a WOMR agent. Based on what I've heard the customers say and my experience. 1) if the reason the program can't do something and it's because of an IRS form limitation tell them how it can be safely/legally be done (1099-div more than 3 countries) 2) If they are filing state & during error check it gives an error message that says you can't efile bcause you don't need to file -- tell them in the message that this error can be fixed later when you unselect the state to be e-filed. 3) don't change the door handle just because it's a new year. I have heard several (lost count) customers say they liked TTO in past years, but this year has changed too much and they are going somewhere else. 4) I live in Texas ( no state income tax) is there a way to stop the state dialogue from even showing up?
What's great about it: The dialogues are still good
What's not so great: At the same time, some can be improved especially in the review
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good solid program
on March 11, 2014
Posted by: BSAScouter
Have been using this format since 2006. It just keeps on getting better.
What's great about it: Burden on the system and not the end user. Excellant format, user friendly.
What's not so great: None at this time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use, but payment bug
on March 11, 2014
Posted by: classics6
TurboTax was great. It helped keep everything organized, and manage both personal taxes and taxes from my small business. They gave me a lot of my money back!
The only problem was when it came down to e-filing. There is some glitch in the credit card processing (it said no internet connection, but the step prior I was able to successfully log in, so that could not be the issue) so that I had to call a phone number to process the payment over the phone. The phone number listed on the help is actually wrong, so I had to find the correct one by calling the general help center. Once I got connected to the correct department, everything went smoothly. However, if I had waited until the last minute to do my taxes, this would have really become a problem.
What's great about it: Very simple to joint file and handle small business with personal income.
What's not so great: Some kind of bug when trying to submit credit card payment.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on March 11, 2014
Posted by: Binghamton
It has been pleasure to work on taxing every year with using turbo tax.
What's great about it: Easy to follow
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 11, 2014
Posted by: Heidisdad
did not like the surprise fees added at the end of the process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
1 and Done!
on March 11, 2014
Posted by: BHG65
Awesome! See above Cons for suggested fixes. Overall, much better than last year!
What's great about it: A complex Tax Return done fast, simple and guaranteed
What's not so great: A little confusing when returning to form from website at a place that was different from departure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TTax is Easy
on March 11, 2014
Posted by: TTxiz4u
Very easy to use and helpful to learn about taxes.
What's great about it: Ease of use
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast Refund
on March 10, 2014
Posted by: Onteng
The software is very user friendly and questions are easy to answer.
What's great about it: Questions leads to the information needed in the return
Written by a customer while visiting turbotax.intuit.com