 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Disappointed with This Year's Turbo Tax
on April 13, 2014
Posted by: Frustrated1IND
from Indiana
I have been using Turbo Tax for several years and have been mostly satisfied until this year.
This year's version seemed buggy. For example, the income and expenses of one of our businesses didn't consistently show up in the Turbo Tax program even though the entries were on the tax form.
The simplified safe harbor method home office deduction also seemed buggy. My business showed a profit, but the software wouldn't let us take the deduction because it said the business did not show a profit -- even though the business did show a profit. It did, however, allow us itemize each home office expense and count those.
The last problem I had was that we switched to accrual accounting this past year in one of our businesses, and Turbo Tax just doesn't seem equipped to handle that.
It looks like next year we will be looking for different tax preparation software both because I think we've outgrown Turbo Tax and because the quality of the product has decreased.
Sort of sad to have to say goodbye to tax prep software that we've used successfully and without incident for nearly a decade.
What's great about it: Still Quicker and Easier than Filing Manually
What's not so great: This year's Turbo Tax Seemed Buggy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Got the job done!
on April 13, 2014
Posted by: JulesBird57
from Tucson, AZ
Why even say it will be just 1 min to do an update when it takes 5 - 7 minutes? When it is calculating some of the credits, etc. it hung up on me, went into "Not Responding", but I couldn't even get it to close with the Task Manager a couple of times. It happened more than once on the college credits on my son's return. It added an hour to my work! I was SO frustrated! We almost skipped that section, but I knew it would mean money for him and it sure did! Changed from owing over $100 to getting back almost $100. For a 23 year old, that's real money!
What's great about it: I like the way it asks the questions, so I understand them!
What's not so great: It is SLOW to update and SLOW to calculate from time to time.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 13, 2014
Posted by: dani123
This customer did not provide a text review.
What's great about it: very good overall. have used tubo tax for last 8 years
Pros: I had a baby, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tech Help and Current information gold mind
on April 13, 2014
Posted by: DuncanIdaho
from Friendswood, Texas
Needed help with a input error and product support, tech help was quick and exceeded expectations. Also have several kids in College and easy handling of 1098t information greatly appreciated
What's great about it: Provided up to date information I would have missed
What's not so great: Can't think of one
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Intuit2014
on April 13, 2014
Posted by: Binger2014
from Houston, TX
It is vey convenient using TurboTax
What's great about it: what is the year I start work?
What's not so great: 2014
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Refund
on April 13, 2014
Posted by: Gil0925
from West Valley, Utah
I have used Turbotax for years. I got a great refund. Software asks deduction questions I did not know I could get,
What's great about it: Easy, thorough
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes
on April 13, 2014
Posted by: Spaiken
from Shreveport, LA
good
What's great about it: Ease of use
What's not so great: online service is not clear and easy to use
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustration with state returns
on April 13, 2014
Posted by: SFandCP
from Atlanta, GA
I needed to file in two states and it was very confusing how to split my taxable income, divide it by dates in each state or list in both and request a deduction for double taxation. I re-did my returns several times, reading all the explanations as well as online research, and still found the software unclear and frustrating.
What's great about it: Federal returns easy and reasonably smooth.
What's not so great: State returns confusing and frustrating.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com