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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Interesting Situation with Civil Unions
on April 13, 2014
Posted by: CitySpoking
from Chicago, IL
I just worked thru my 'fake' federal tax form in the hopes of getting to a joint state return. Seemed easy enough - only had to redo one set of tax return entries... But then, Turbo Tax filed my 'fake' federal without asking if I that was the form I wanted to (re)file. What is the IRS going to say to me when they get a tax return that doesn't fit? Then TT charged me to file our state, when I thought I had one free state form to file! Ugh. I know I'm a minority, and that this is a period of flux before my committment is fully honored, but a little more control at the every end would have helped. I'll have to think twice, maybe three, times before using TT again next year.
What's great about it: fill in the blanks
What's not so great: confusing!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It's getting better.
on April 13, 2014
Posted by: BobItIs
from California
I would rate Turbo Tax higher but your Schedule D was really messed up for a number of days in mid-March when I tried to use it and the 8949 boxes A through F simply were not working and showing up ..... and you did not even put some kind of message in the process that said don't expect to find box E because it is not showing up. I wasted much time seeking that unavailable box. You effectively made your problem my problem. Not a good customer practice. Bob
What's great about it: Easier to get around and go back to overview so I can get to the right area for review or editing.
What's not so great: Schedule D was a mess!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always Easy - Always Fast!
on April 13, 2014
Posted by: PeshPal
from Peshastin, WA
I always wait to the last minute because - hey - I like to keep my cash as long as I can! I can count on Turbo Tax to always get me through it at the last minute while finding me every way possible to save money - on my taxes and my tax return prep! - Thanks Turbo Tax!!
What's great about it: Turbo Tax always gets me through it!
What's not so great: . . . what's not to like?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Not Disappointed! Best Way to Do Your Taxes!!!
on April 13, 2014
Posted by: LuvLee
from Brookyn, NY
This is the first time using TurboTax...and this software is now my CPA! My friend has been telling me for years...and its definitely the best way to go...the Easy Guide really helps you to capture all your deductions...No CPA I've used has ever asked me any of these questions...I recommend you just go for it!
What's great about it: EasyGuide to maximize deductions
What's not so great: CD costs less than online download....
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Once Again
on April 13, 2014
Posted by: 1SweetMan
from Tulsa, OK
I have used turbo tax since 2009 and I have really enjoyed the thoroughness of the questions and audit scale. So far it has been quite effective and useful without any problems. And even though I complain yearly about the costs I also know that its a flat fee and its not based on percentages and there is no rush so I am sure I will be looking forward to using it next year and many years to come.
What's great about it: Take your time & get all information you can together, detailed questions
What's not so great: cost of disc every year, ability to be lazy with record keeping
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
helps the complicated process
on April 13, 2014
Posted by: METAB
from Ann Arbor, MI
The whole tax process has to get better...its a complicated mess, but thank goodness for turbo tax to help us through it. I don't know what I would do without you.
What's great about it: great instructions, thorough through a maze of the most complicated process in the world
What's not so great: a few calculations and entries that have no edit capability
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
1st Year Using Turbo Tax
on April 13, 2014
Posted by: whitleybrown
from Raleigh, NC
It was okay. Sometimes using the help option, you didn't get a clear answer as to what was needed.
What's great about it: will step you through process
What's not so great: some prompts or information to be added was totally clear
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME SYSTEM for filing taxes
on April 13, 2014
Posted by: krazbowler
from Surprise, AZ
AWESOME SYSTEM for filing taxes
EASY to USE
EASY to USE
What's great about it: EASY to USE
What's not so great: none
Written by a customer while visiting turbotax.intuit.com