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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Excellent, as always
on April 13, 2014
Posted by: MikeScubaGeek
from North Bend, WA
I have used TurboTax for my personal and corporate taxes for over 10 years. I wouldn't do it any other way.
What's great about it: Comprehensive, even for complicated returns
What's not so great: Pop-up information could be more detailed or have overview and detailed versions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 13, 2014
Posted by: edmen222
from CA
Some of the areas were vague and didn't know where to put information so left some out.
What's not so great: difficult at times
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easiest taxes done in years - many years.
on April 13, 2014
Posted by: SidneyT
from Richmond, VA
Took about a week instead of several weeks. Many input forms were able to be downloaded directly from employers and/or banks. Many items were automatically filled in on different forms. Some issues I thought I had, were just that I didn't understand what the IRS required. Turbo Tax did. I found a systemic error/omission in a 1099. The issuing institution will likely change their process. Turbo Tax had the answer of what to do about it. For me, it is worth the cost.
What's great about it: Nice imports. Questions answered in FAQs.
What's not so great: Highest tier did not do lower types of returns - bad idea.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Value of help
on April 13, 2014
Posted by: Mac72
from Junction City, OR
I was lost and having trouble inputting correct data that had changed since last year. It was extremely difficult and frustrating. The help in the program and on line did not solve the problem. I called and was assisted twice by two very helpful people. Both of them stayed with me on the phone until my problems were solved. One took several hours to resolve. It involved changing the data on the K-1 from an LLC that changed since last year. I could not make the change necessary to be accurate and it took your representative over two hours to get it done. Suggestion? Link to data carried forward from prior years so it can be changed readily.
What's great about it: Very comprehensive
What's not so great: Some inputs are too rigid and cannot be linked to where to change information
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Home & Business version for the first time
on April 13, 2014
Posted by: MMBF
from South Lake Tahoe, CA
Lots of errors in the program when transferring data from info. / worksheets to the tax forms. I had to overide every form to correct them and then ensure that the tax forms were correct. I will NOT use TTax H&B again.
What's great about it: Have used TT for ever, know how to go through it
What's not so great: Lots of errors in the program, very difficult to input a land
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Makes a tough task easier
on April 13, 2014
Posted by: A2Professor
from Ann Arbor, MI
Overall an excellent product, and I've been using it for years. I love how it guides through the process, but I do wish there were an easier way to jump around in it more directly when using step-by-step.
What's great about it: Walk-through of the process
What's not so great: sometimes difficult to find your way back to a place to work
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A very Pleasant experience!!!
on April 13, 2014
Posted by: ams2014
from Los Ranchos de Albuquerque, NM
WOW!!! I was extremely impressed by Kenisha's knowledge, she was such a gentle person.. very kind to me.. as I repeated myself.. and sometimes interrupted..
I have never done screen share before.. no one had ever offered me that option.. it made it easier for her to see what I was doing..
I became scared to file because of the audit as I do not make alot in pet care and I was at high risk because of my expenses.. she had reassured me..
Please make this review part of her permanent employment file, and make sure she does get and award for exceptional service.
Thank you Kenisha!
Sincerely,
Ann
I have never done screen share before.. no one had ever offered me that option.. it made it easier for her to see what I was doing..
I became scared to file because of the audit as I do not make alot in pet care and I was at high risk because of my expenses.. she had reassured me..
Please make this review part of her permanent employment file, and make sure she does get and award for exceptional service.
Thank you Kenisha!
Sincerely,
Ann
What's great about it: Kenisha was very patien,t did screen share
What's not so great: NONE
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax has Matured!
on April 13, 2014
Posted by: JackV
from Willingboro, NJ
the only glitch was that the program suggested I should download a Pennsylvania return as well as New Jersey because my wife works in Pennsylvania. But the NJ-PA compact provides she is only taxed in New Jersey and it is New Jersey tax that is withheld from her pay.
What's great about it: I have a fairly complicated tax situation and finally this year I did not have to spend hours making adjustments.
What's not so great: None this year.
Written by a customer while visiting turbotax.intuit.com