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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
Turbo Tax
on April 14, 2014
Posted by: Slm123
from florida
I wasnt really happy with Turbo Tax this year. I had numerous questions and had a problem with the first document I created. I called support and got a representative that was not at all helpful. I had to call back two more times before I got a representative that was extremely helpful, even though she could not resolve the issue.
What's great about it: That I could file online
What's not so great: I had to create a second copy of the 2013 return. Unable to transfer information from first copy to the second copy.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
on April 14, 2014
Posted by: klc4595
from grand rapids, mi
very misleading with free state. at the end you are told to pay to e-file. used turbo tax in the past and did not pay for 1 state e-file. any additional I paid for. no free e-file this year.
What's great about it: easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on April 14, 2014
Posted by: viperman
from Houston, Texas
The buying and selling of vehicles could be greatly improved. It does not explain it well.
What's great about it: Ease of use
What's not so great: Improve areas
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good for an unavoidable job
on April 14, 2014
Posted by: JewelBarlow
from Silver Spring, MD
The overall program worked great. The down side was that it did not recognize my return from last year even though it was done with the same product version (home and business) and I put it in the same folders into which I saved copies of the new return. This was disappointing as it led to a considerable amount of repetitive entry work for me. I can only guess that I needed to have it in the standard place ( i.e. username/MyDocuments/turbotax...). I like to keep my tax documents on a removable drive so that they are not being carried around with my computer so they are in a non-standard place. In any case I hope that next year the program does not fail to collect the information from this year's filing and hopefully see the earlier years as well.
What's great about it: Excellent help messages well presented without breaking the stream
What's not so great: Did not collect my last year's return although it was done with the same program and names
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
complicated taxes clarified
on April 14, 2014
Posted by: Turbodoug
from Colo, IA
Be up front with the cost. It should be less than taking my information to CPA and having them done for me since I'm doing the labor myself and paying for the software. Be sure to clarify terms each year in the investment portions and explain what is being asked for in the review. It doesn't allow me to look at details to see what the question and answers may have been covered in the review or checking for errors.
What's great about it: It was very easy and guided me through the steps I needed.
What's not so great: their always seems to be a hidden fee. in my case the state e-file fee. So I thought I was saving money, but didn't.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Harder than Prior Years
on April 14, 2014
Posted by: Windblown
from Peralta, New Mexico
I have used TurboTax for over fifteen years. This version is the most difficult to use. I found setting up deprecation difficult to use compared to prior years. Also, I don't like the way it prints. In fact, it wouldn't print at all to my printer.
What's great about it: Turbotax transfers data from one year to next
What's not so great: Hard to print....difficulty with depreciation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
SOOOO SIMPLE
on April 14, 2014
Posted by: bouncergirl80
from New Smyrna Beach, FL
I SO LOVED this! great product.
i will use again!!
i will use again!!
What's great about it: simple, easy, surprised me
What's not so great: all the little add ons
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love TurboTax But
on April 14, 2014
Posted by: SteveinRaleigh
Need to be able to enter Charities' addresses at the same time as contribution, pretty sure that was how it was last year.
What's great about it: Most everything
What's not so great: Charity address input
Written by a customer while visiting turbotax.intuit.com