I don't know what happened to the system this year but it is so bogged down that after clicking an icon it would take at least 3 minutes to complete my selection. In previous years I could go back and forth to make adjustments and it not put me behind but this year was terrible.
What's great about it: I like the step by step system that I can go through to type in my deductions
What's not so great: the system is so slow it took 5 times as long to do my taxes this year than it has in the last 6 years
I am an independent contractor and could not do my own taxes without this program. I have used Turbo Tax for quite a few years now....it's an excellent software program.
What's great about it: Easy to follow steps. Detailed instructions if needed.
What's not so great: Cost...but still cheaper than a professional tax preparer
The input of K-1 information was not clear nor complete. Error messages were not clear as to how to resolve the problem the error message presented. I spent days trying to work the Foreign Tax Credit exception and never received an answer from Turbo Tax but rather instructions that didn't resolve the problem.
What's not so great: Program did not present option to bypass Form 1116
I own a small business, so the tax code can get complicated (this year my full return was 130 pages with supporting forms). TurboTax helps guide me through the new tax code with Step-By-Step but still lets me zip around through the forms for the parts that I have been doing for years. Also provides quick links to the key IRS rules. Because I can save and continue I can get a head start before all the supporting forms and details are ready. I've used professional accountants in the past. They cost 10-20x as much and require all of the same supporting paperwork. Worse yet, some asked me to write (pen and paper) in all the amounts onto their forms. Faster for me to type into TurboTax. Finally, TurboTax allows me to create multiple files, so I can create a "ProForma" tax return that I use for the following year. That way when my income and expenses change I can ensure my quarterly payments are reasonably accurate (less any upcoming tax code changes).
What's great about it: Step by step, plus Forms view for quick edits. Easy to do one section at a time.
What's not so great: Sometimes too helpful. Step by Step can walk through a lengthy deduction section only to find you don't qualify.
Used the step-by-step method and it worked excellent. Edit & error checks provide confidence. Need a better help function. I.e., I needed to change the mileage for business use and help went to the web instead of giving me a pop up to select a schedule or direct me to the right step.
What's great about it: Quick work on a daunting task!
What's not so great: First screen is not clearly defined as registration of your TTax.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments