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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Smooth
on March 5, 2014
Posted by: DocDon67
Minimal accounting skill needed. Keep good records for low stress filing. Save either as hard copy, pdf or both. Love e-filing.
What's great about it: Logical flow and easy input
What's not so great: None compared to using IRS forms or Tax Accountant
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Successfully processed my taxes
on March 5, 2014
Posted by: DoOurTaxes
Turbo Tax needs to expand its windows to allow more data for multiple entries among states and foreign country types of entries.
Also, Turbo Tax should be able to automatically impute figures from data already entered. If I enter the total amount of a field, and then enter a subset of that universe, Turbo Tax should be able to automatically compute the balance if I only have one more subset to enter.
What's great about it: I liked the hand directing of what tax topics to address.
What's not so great: I don't like that the K-1 entry limit to one foreign country. Should allow more than one country.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest Yet
on March 5, 2014
Posted by: DDFo
This filing was the easiest I have had in all the years I have used TurboTax. It was thorough without being boring or too technical. Thanks for the good work.
What's great about it: It was much easier than past returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful Customer Service
on March 5, 2014
Posted by: AnjanBarua
In a complex software as TurboTax, customer service is what all matters when a product is evaluated. Turbo Tax Customer Representative Trafina was superb and very patient in dealing with my needs. She analysed step by step and upgraded me to the appropriate version without any cost and made sure that I have filed electronically with success.
What's great about it: Methodical step by step easy to understand
What's not so great: Software didn't tell me that version I am using needs to be updated if I am a landlord
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good for normal expected situations
on March 5, 2014
Posted by: petiejoe
If you have nothing unusual about your return, things go very smoothly and quickly. Every year it seems like I have a small gotcha. This year it was recharacterizing a Roth to a Traditional (non-deductible) IRA. Their helpful questions can handle the reverse recharacterization, but do not have any assistance for this direction. Considering that they know I exceeded the income limit for a Roth, it seems like this should be something that they help you through rather than making you guess at the questions and manually review the form 8606 to make sure everything got filed properly.
What's great about it: Makes normal situations very simple
What's not so great: Makes unusual circumstances rather difficult
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
at the moment I can't print my return
on March 5, 2014
Posted by: sammy1924
for all the years that I have used turbo tax I have never had any problems. This is the only time so I wouldn't stop using your system no matter what.
What's great about it: deductions are difficult to miss
What's not so great: for some reason I am unable to print my return
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to complete
on March 5, 2014
Posted by: LalaCdub
I would like to see a button that says "File state taxes by mail" once I click that I do not wish to e-file them. I had to search through the program and just happened to stumble upon the print file and state return was listed as an option. It was very frustrating because I was at the "home free" portion of the taxes ans then felt like I'd never find that button. Otherwise, I love turbo tax!! I've used the H&R Block program in the past, and I did not like it as much as I do turbo tax.
What's great about it: Turbo tax easily guides me through the tax process, even in difficult tax situations.
What's not so great: Once I selected not to e-file my state returns, there was no button to click on that says file my states now by mail.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
taxes
on March 5, 2014
Posted by: toytruck
It took so much longer than in past years as I had to reenter all my information. When I got a new computer, the Turbo Tax information did not transfer. Bummer!!
Written by a customer while visiting turbotax.intuit.com