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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
easy to use but could be better
on April 14, 2014
Posted by: LizaRogala
from Wood Ridge NJ
For the business portion, there were some sections that ask questions than have no help topics and where not self explanatory. It would be helpful if in each section there was a button to click on to get you directly to a help section. The main portion that got me very confused was the part where it needed to enter my income in date range sections, to see if I could eliminate my underpayment penalty. My income followed the description guidelines of the section to eliminate this penalty, but after entering the info, I didn't qualify. I suspect this is because I didn't understand how to enter the info correctly. Not a huge deal, but it would have been helpful to have an example to follow.
Also at the end where you have to fix your errors, there were some items that come up that were not self explanatory. It would be helpful if there was a button that would take you right to that page in the program to see how the section was laid out. That way if would make more sense on how to fix the mistake. If was hard to go back and find the section on my own to see what info was really needed.
What's great about it: walks you though all sections
What's not so great: doesn't have link or a tab to question a section or topic
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Many problems
on April 14, 2014
Posted by: b1tester
from nashua nh
I had specified that I wanted to file an extension for my Federal taxes. When it came time to review/file there was no apparent option for specifying a Federal extension as there is for my state extension. At one point under Personal- Other Tax Situations I was presented with the address for filing my Extension with the IRS. I did not want to file it by mail but electronically. I eventually found the online version of filing an extension. I was later able to file my state extension from within TurboTax without issue, if only I could have done the same with my Federal.
Another problem I encountered was related to the renovation and conversion of a 3 unit rental property into 3 condominiums. The federal side of the product handled this well, the help could be better in describing this situation, but the state (Massachusetts) calculated that the entire sale of the property was a capital gain for me ($800,000+ when it should only have determined a capital gain of ~$50,000. It appears to have not factored in the original cost of the building or my 1/3 interest in the property. Because of this large difference I do not have any faith in the product and am unable to rely on any of the calculations and I am forced to go back to using my personal accountant for completing this years tax returns.
I realize the capital gains situation I have is unusual but I have reviewed the numbers several times, as has my wife, and we can't figure out how to correct the state calculations.
What's great about it: good flow thru most of the product
What's not so great: several major problems with losing track of my earlier selections
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 14, 2014
Posted by: Doyouwanttoknow
Seems less integrated than prior versions - a few hiccups
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poorest Quality I've Seen in Over 20 Years
on April 14, 2014
Posted by: RussBeckmeyer
from Aiken, SC
I've used Turbo Tax and it's predecessor since 1993. The quality and clarity of the 2013 Turbo Tax is as poor as I've seen any of your products. The clarity of the sentences and terms was lacking. Easy access to IRS forms for clarification is much weaker than in past. But most concerning: AT SEVERAL LOCATIONS IN THE PROCESS AS I WENT "BACK" I FOUND THAT GOING FORWARD WITH NO CHANGES CAUSED NUMBERS TO CHANGE. TRANSITIONS BETWEEN STATE RETURNS WOULD CAUSE THE SIMPLIEST DATA TO BE LOST #e.g. name and address#. TO GET REPETITIVENESS IN MY NUMBERS I ACTUALLY HAD TO CLOSES THE APPLICATION BETWEEN STATES AND REBOOT. It was as if a file was being held in memory even when I changed the data #I'm using MicroSoft System 7.# And finally, the cost seems to have gotten much more expensive. Still a reasonable value but not a great value. Between the quality worries and cost I will be looking at other products next year.
What's great about it: It finally worked.
What's not so great: I have little to no confidence that the return is right.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Definitely will use next year
on April 14, 2014
Posted by: GerryN
from Yorktown, VA
Very easy to use and very thorough.
What's great about it: step by step follow through on various deductions
What's not so great: not picking up last year's return files
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
My tax file got corrupted
on April 14, 2014
Posted by: Biplane
from California
In the middle of doing the inputs into the program the Turbotax failed and stopped. The program had to be re installed. My tax file was corrupted and had to be deleted. Needed to start over from the beginning. This took a lot of extra time. Did not instill to much confidence in the Turbotax program.
I used Turbo tax home and business.
I used Turbo tax home and business.
Also i had a lot of trouble with with form K-1. I had to try to fill out K-1 by hand. No idea if it is done right. There is no easy step for form K-1
What's great about it: I like easy step when it works
What's not so great: Program failed and corrupted the tax file. Had to start over
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Our Tax Software Choice for 10 Years Now!
on April 14, 2014
Posted by: mkbk
from Tucson, AZ
TurboTax is the best - We would never consider using other Tax Software. Easy to use and accurate calculations.
What's great about it: Easy to Import Last Year's Info & Current Earnings.
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
business forms
on April 14, 2014
Posted by: joeyfish
from cape coral, FL
need better error resolution taking user to field that can be corrected. no problem with same section last year
What's great about it: easy to use and through
What's not so great: Error on K1 form for one of our limited partnerships was not able to be resolved
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com