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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
Poorest Quality I've Seen in Over 20 Years
on April 14, 2014
Posted by: RussBeckmeyer
from Aiken, SC
I've used Turbo Tax and it's predecessor since 1993. The quality and clarity of the 2013 Turbo Tax is as poor as I've seen any of your products. The clarity of the sentences and terms was lacking. Easy access to IRS forms for clarification is much weaker than in past. But most concerning: AT SEVERAL LOCATIONS IN THE PROCESS AS I WENT "BACK" I FOUND THAT GOING FORWARD WITH NO CHANGES CAUSED NUMBERS TO CHANGE. TRANSITIONS BETWEEN STATE RETURNS WOULD CAUSE THE SIMPLIEST DATA TO BE LOST #e.g. name and address#. TO GET REPETITIVENESS IN MY NUMBERS I ACTUALLY HAD TO CLOSES THE APPLICATION BETWEEN STATES AND REBOOT. It was as if a file was being held in memory even when I changed the data #I'm using MicroSoft System 7.# And finally, the cost seems to have gotten much more expensive. Still a reasonable value but not a great value. Between the quality worries and cost I will be looking at other products next year.
What's great about it: It finally worked.
What's not so great: I have little to no confidence that the return is right.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Definitely will use next year
on April 14, 2014
Posted by: GerryN
from Yorktown, VA
Very easy to use and very thorough.
What's great about it: step by step follow through on various deductions
What's not so great: not picking up last year's return files
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
My tax file got corrupted
on April 14, 2014
Posted by: Biplane
from California
In the middle of doing the inputs into the program the Turbotax failed and stopped. The program had to be re installed. My tax file was corrupted and had to be deleted. Needed to start over from the beginning. This took a lot of extra time. Did not instill to much confidence in the Turbotax program.
I used Turbo tax home and business.
I used Turbo tax home and business.
Also i had a lot of trouble with with form K-1. I had to try to fill out K-1 by hand. No idea if it is done right. There is no easy step for form K-1
What's great about it: I like easy step when it works
What's not so great: Program failed and corrupted the tax file. Had to start over
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Our Tax Software Choice for 10 Years Now!
on April 14, 2014
Posted by: mkbk
from Tucson, AZ
TurboTax is the best - We would never consider using other Tax Software. Easy to use and accurate calculations.
What's great about it: Easy to Import Last Year's Info & Current Earnings.
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
business forms
on April 14, 2014
Posted by: joeyfish
from cape coral, FL
need better error resolution taking user to field that can be corrected. no problem with same section last year
What's great about it: easy to use and through
What's not so great: Error on K1 form for one of our limited partnerships was not able to be resolved
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great great great
on April 14, 2014
Posted by: Davidsaysyes
from AustinTexas
Keep up the good work , not because a give you a good rating you should stop improving.
amuse me next year!!
amuse me next year!!
What's great about it: easier each year
What's not so great: i love everything!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The best for the DIY tax filer
on April 14, 2014
Posted by: LT2013CO
from CO
I've been using Turbo Tax for years. After taking a tax course, I am really impressed with how closely it matches to the professional tax preparer programs I have used. And you can always go to the IRS site to review specific instructions, or ask for help on the Turbo Tax site.
What's great about it: Tax information is asked in fairly logical order and laymen's terms
What's not so great: Should be easier to go back to a specific section to review and change.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Done With My 2013 Taxes
on April 14, 2014
Posted by: Dan56796754
from Bowie, MD
Some acronyms were used through the process that I did know if I answered the questions correctly. But since TurboTax did not complain that I did anything wrong, I guess I answered the questions correctly.
What's great about it: Processing Flow Throughout The Filing Was Very Smooth
What's not so great: HDHP acronym was used. What is that?
Written by a customer while visiting turbotax.intuit.com