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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Turbotax is Great
on April 14, 2014
Posted by: retiredflang
from Jacksonville, FL
I have used TurboTax for many years and makes filing taxes a lot easier. It walks you through every step. I feel confident that I have received the best outcome.
What's great about it: Easy to use
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product.
on April 14, 2014
Posted by: SaltyC
from Denver, CO
No one likes doing their taxes, but if you have to do it yourself this is the way to go.
What's great about it: Walks you through in an easy fashion
What's not so great: It's a lot of form filling
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More Confusing Than Ever
on April 14, 2014
Posted by: bgb24
from Fort Belvoir, VA
Tax laws that changed from previous years were not explained or highlighted. Rental income was entered twice, but there was no explanation as to why. My AGI went up instead of down as it has in previous years - again, no explanation as to the change. TurboTax made entries on my State return, but expected me to know what the transferred information was. I was to type in the description and managed to finally find the answer, but if the transfer is being done automatically then the description should have transferred along with the amount. Found this year's product to be more confusing than previously.
What's great about it: The question format
What's not so great: Not explaining things thoroughly
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Best
on April 14, 2014
Posted by: Thepiper711
from Spring, TX
Very user friendly, immediate feedback, thorough in its checking, and I love it. I'm a multi-year repeat user.
What's great about it: Excellent, detailed, but easy to use
What's not so great: Careful reading required for special tax situations
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
useful but ...
on April 14, 2014
Posted by: KenNJ
from NJ
I had a complex return, involving three states, multiple partnerships, and a lot of details. You made that part as easy as it could have been.
On the downside: There were numerous places where I was asked to enter a number or piece of information on the NJ or Oklahoma taxes that was available on the Federal screens, but after I went to the federal forms to get the info I had to click thru all the state questions again (8-10 minutes worth---EVERY TIME!) and **REPEAT** all the answers to questions, which meant I had many opportunities to answer questions incorrectly. It was just plain silly. You had the info and all you had to do was transfer it--or give me a way to view a federal form without losing my place on the state return. This was a very frustrating aspect of this process, because it happened more than half a dozen times.
What's great about it: made a complex return a lot easier
What's not so great: A lot of wasted motion
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
We did it!
on April 14, 2014
Posted by: EMRJ
from Florida
This is my third year of using Turbo Tax. I debated if I should use it this year, because my financial situation had changed. However, using Turbo Tax was very easy in the past, I felt that I could always use a tax preparation service if I ran into trouble. I found that it was just as easy this year as in the past. I look forward to using it next year.
What's great about it: Turbo Tax was easy to follow. It gave very specific information most of the time. Populated identifying information.
What's not so great: Can't think of anything
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Makes it Easy
on April 14, 2014
Posted by: Arborman
from Morton, IL
I have used TurboTax for several years. It makes the task easy and gets me more money that I ever would have found. it is also cheaper than a tax preparer which has no better results.
The program is difficult to navigate when you want to go to a certain section, whether forward or backward. it's okay for only one or two pages, but not several.
I would sure like a list of things I should have with me before I start doing my return. I say this every year, but I don't see where they have added hints like this. so every year and run back and forth from my computer and my desk to look up things.
What's great about it: Really helps walk through a tax return.
What's not so great: program is difficult to navigate anytime you want to go back more than a couple of pages.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TT(Turbo Tax) becoming more complex
on April 14, 2014
Posted by: JAWs22
from ga
- TT(Turbo Tax) does not transfer all pertinent data from previous year’s return. My 2012’s tax return is on the same computer that I completed 2013’s tax return, and it’s in the ‘pdf’ format. However, I had to keep referring back to 2012’s tax return in order to provide that necessary data for the 2013 tax return.
- the process that TT(Turbo Tax) uses for completing the tax returns seems to be getting more completed each year.
- when going back to review or edit a section of the return that has already been entered and saved, the program makes you enter the data over again, even if there were no changes made. Entirely too much repetitive data entry.
- the process that TT(Turbo Tax) uses for completing the tax returns seems to be getting more completed each year.
- when going back to review or edit a section of the return that has already been entered and saved, the program makes you enter the data over again, even if there were no changes made. Entirely too much repetitive data entry.
What's great about it: TT provides step-by-step process for completing tax returns.
What's not so great: Entirely too much repetitive data entry.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com