 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Taxpayer questionnaire not as good as in past year
on April 14, 2014
Posted by: Siess
from California
I've been using Turbotax since 2002 and love it. It's been very accurate and leaves me assured that both our family and business input are accurate and all required data is elicited in questionnaire. This year for the first time I found that following the suggested script was confusing and I had to really search for income and deduction question locations. The search box seemed too scanty in helping me find things. Previous years constantly asked me if I wanted to update but this year I couldn't find access to request to update the software. It was difficult to navigate around the survey--the buttons at top seemed to be poorly written relevant to past documents. Were they written by person who doesn't have English as first language? I will continue to use Turbotax but you need to have better review and editing of product to avoid these issues.
What's great about it: Accuracy and completeness builds trust
What's not so great: Couldn't find topics easily--incomplete search vocabulary
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Gets consistently better, year after year.
on April 14, 2014
Posted by: RJ001
from Wilson, NC
I have used TurboTax for many years. And it has always been a pleasure to use (well, as much of a pleasure as filing taxes can be...). In the bad old days, I had to wade through books, manually calculate this and that... <shudder!>. Now, I feel confident that I have gotten the maximum out of my return.
Also, it is so nice to be able to compare my previous year's return. Nice not to have to fill in quite so many recurring details.
Also, it is so nice to be able to compare my previous year's return. Nice not to have to fill in quite so many recurring details.
What's great about it: So easy to use for my one-man business and personal tax life.
What's not so great: Don't like paying to e-file state returns.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Competent but not as intuitive as TaxCut
on April 14, 2014
Posted by: mybroker
from Omaha, NE
TurboTax instilled confidence but was not as simple to navigate as TaxCut and is not as intuitive. I have confidence I attained maximum refund and audit protection.
What's great about it: Instilled confidence of accuracy & low audit chance
What's not so great: Not as easy to navigate and not as intuitive as other programs
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes- 2013
on April 14, 2014
Posted by: Takur
from Portland, ME
The tax code seems to have become much more complex than in prior years. I found it much more difficult than the 2012 returns. TurboTax can only make it so easy. The vehicle section I found difficult. It needs some simplification. I use the Home/Business TurboTax. There seems to be a glitch that allows one to slip by the Schedule C. Start your taxes in January!
What's great about it: It's complete and for the most part easy to follow. TurboTax seems to keep up with changes in the tax code
What's not so great: I completely missed the Schedule C and all of my business expenses. I couldn't find my way back .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 14, 2014
Posted by: Judy222
from Clarkston, Mich
I have used your software for several years
What's great about it: East to use
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Utterly Upset
on April 14, 2014
Posted by: crober53
from Columbus, IN
I had to pay for my State E-File, bought new so should have been or so I thought, or mail it in. I'm going to have to take time out of my day tomorrow to mail it. I'll find an alternative way next year to do my returns.
What's great about it: Fast, Easy
What's not so great: No Free E-File
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Detailed and Complete
on April 14, 2014
Posted by: MCWine84
from Bluffton, SC
I have used TurboTax since it first became available. I love the option of going through it step by step or choosing my own starting point. I can work on it a little every day until it is completed.
Thanks!
What's great about it: Walks you through each step in detail.
What's not so great: Had difficulty returning to some of the screens to add info. I should have used more flags.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax does it again, and again, and again,
on April 14, 2014
Posted by: Baginhuntah
from Melrose, MA
Been using this product for over 10 years now and it keeps getting better and more streamlined. The product is solid -- I have never seen it crash once and I have complicated business /securities taxes to do.
Would recommend this for anyone with at least some accounting interest to at least try it --- it walks you through the whole process.
The product integrates very well with a variety of products/hosts for handling data processing/importing and the financial transactions.
Try it -- it is well worth the price.
What's great about it: Solid Product -easy from start to finish - including the financial transactions
What's not so great: Only con is the 2.49% charge to use a credit card --not worth it -snail mail is fine if I am giving them some $
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com