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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Finally done
on April 14, 2014
Posted by: Hawks82
from Milwaukee, WI
Seems to work for small business. Didn't run into any situations that weren't covered.
What's great about it: Logical and good explanations
What's not so great: Seems not to load all details from previous year
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The Ups and Downs of Turbo
on April 14, 2014
Posted by: sanbwill
from Greenbrier, TN
The biggest problem Ihad this year was signing in. It took literally hours. I eventually got a real person on the phone, who was very helpful and solved the problem, but the time i spent trying to sign in could have been used to work on my return. Several people had the same issues. If you paid attention to the questions, I would think you could see what needed to be fixed.
What's great about it: Once you get started, everything is easy. Another pro is that information from the previous year is lready typed in.
What's not so great: Removing old files; signing in
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Won't e-file all cases
on April 14, 2014
Posted by: scratchgravel
from CSRA, SC
I was nearing a deadline and was counting on e-filing. But it would NOT e-file a Fed. 1040A. At that point, it should have converted it to a 1040 or SOME form that WOULD e-file. I barely made it to the post office.
So it doesn't keep its promises.
What's not so great: Won't e-file a 1040A form.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Glad it's done
on April 14, 2014
Posted by: MzTaxpayer
from SF, CA
I've used Turbo Tax for a few years now. I wasn't intimidated by the software when I first used it. It's user friendly. I like the easy going comments and words of encouragement. I completed my return in record time this year. Thanks.
What's great about it: For the most part, very easy to use
What's not so great: sometimes difficult finding sections that need correcting
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to Use
on April 14, 2014
Posted by: Jacksonsmom
from Montana
I was very impressed with how easy this was to use. I've always done my taxes with no help, but thought I'd give TurboTax a try. So much better than going it alone!
What's great about it: Learned A Lot
What's not so great: Wish I had started earlier
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 14, 2014
Posted by: cgdavid
around 7 hours on phone with four of your representatives to try to get my 2012 taxes(from last year) off your site = failure for unknown reasons.... but your 2 tax experts were extremely helpful through it all! //////////////////
I just started and entered 2013's data without 2012 and persevered.
I am confused about what rating turbotax gets overall.
What's great about it: customer service tried hard to help, data entry comprehensive,
What's not so great: last year's taxes not able to download = corrupted by what/who??
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bug prevented efile
on April 14, 2014
Posted by: NevrAgain
I have used turbo tax for at least the last 8 years.
Depreciating assets came in automatically.
The automatic total was negative this year.
It refused to file because of the negative total.
Depreciating assets came in automatically.
The automatic total was negative this year.
It refused to file because of the negative total.
What's great about it: none
What's not so great: A bug in asset depreciation section prevented efile
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to use
on April 14, 2014
Posted by: FredGarvin
from Chino Hills, CA
I have been using Turbo Tax for years with great success. Now that my wife has started her Real Estate business it has been very helpful in determining what can be used as a business expense.
What's great about it: The Home Business portion and itemized deductions
What's not so great: Stepping back through items that you have already answered. Cost of the State e-filing.
Written by a customer while visiting turbotax.intuit.com