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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Glad it's done
on April 14, 2014
Posted by: MzTaxpayer
from SF, CA
I've used Turbo Tax for a few years now. I wasn't intimidated by the software when I first used it. It's user friendly. I like the easy going comments and words of encouragement. I completed my return in record time this year. Thanks.
What's great about it: For the most part, very easy to use
What's not so great: sometimes difficult finding sections that need correcting
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to Use
on April 14, 2014
Posted by: Jacksonsmom
from Montana
I was very impressed with how easy this was to use. I've always done my taxes with no help, but thought I'd give TurboTax a try. So much better than going it alone!
What's great about it: Learned A Lot
What's not so great: Wish I had started earlier
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 14, 2014
Posted by: cgdavid
around 7 hours on phone with four of your representatives to try to get my 2012 taxes(from last year) off your site = failure for unknown reasons.... but your 2 tax experts were extremely helpful through it all! //////////////////
I just started and entered 2013's data without 2012 and persevered.
I am confused about what rating turbotax gets overall.
What's great about it: customer service tried hard to help, data entry comprehensive,
What's not so great: last year's taxes not able to download = corrupted by what/who??
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bug prevented efile
on April 14, 2014
Posted by: NevrAgain
I have used turbo tax for at least the last 8 years.
Depreciating assets came in automatically.
The automatic total was negative this year.
It refused to file because of the negative total.
Depreciating assets came in automatically.
The automatic total was negative this year.
It refused to file because of the negative total.
What's great about it: none
What's not so great: A bug in asset depreciation section prevented efile
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to use
on April 14, 2014
Posted by: FredGarvin
from Chino Hills, CA
I have been using Turbo Tax for years with great success. Now that my wife has started her Real Estate business it has been very helpful in determining what can be used as a business expense.
What's great about it: The Home Business portion and itemized deductions
What's not so great: Stepping back through items that you have already answered. Cost of the State e-filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 14, 2014
Posted by: Aahhaaa
from Minneapolis, MN
-Makes taxes much easier.
-The HSA section is frustrating
-The HSA section is frustrating
What's great about it: Easier
What's not so great: HSA is frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Form 8949 Worksheets Not User Friendly
on April 14, 2014
Posted by: Istanbul
from McLean,Va
The Worksheet for Long-Term Transactions on Form 1099-B not reported to the IRS only takes 50 Transactions. Every time I added addtional transactions and saved them I could not find them and assumed that they were not saved. So I added them again until the duplication showed total values in excess of the totals on my 1099-B. The reason I could not find the extra pages is that there was no indication of how to find additional pages at the bottom of page 1. After hours of struggling to find the additional pages, I noticed an icon at the top of the worksheet saying that I had 3 pages and navigated by clicking on the arrow to move to pages 2 and 3. This navigation tool should be at the bottom of the page as in the rest of the Turbotax Program, instead of at the top of the page.
What's great about it: I have used Turbotax for 10 straight years because it is normally the most user firendly way to file taxes.
What's not so great: This year, I wasted many hours until I found an icon at the top of the worksheet saying how to find additional pages.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 taxes
on April 14, 2014
Posted by: shotzski
from Vancouver, WA
Overall great experience. This is I think the 4th year I've used Turbo Tax for my small business and its much better than paying an accountant. Too bad I owe money but that's not the Turbo Tax's fault. Sometimes using the product it's a little to positive and upbeat about doing taxes. It's only great if your getting a refund.
What's great about it: Easy to use
What's not so great: Sometimes it can be a little hard to find something that you've already completed but want to go back and review.
Written by a customer while visiting turbotax.intuit.com