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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Easy - but trouble at the end
on April 14, 2014
Posted by: courtney3
from Georgia
Easy to get my taxes done in 1 day!
e-filing was an issue - the program kept saying it had to update before it could send in an e-filing but I updated the program over 10 times.. very frustrating.Just printed instead
e-filing was an issue - the program kept saying it had to update before it could send in an e-filing but I updated the program over 10 times.. very frustrating.Just printed instead
What's great about it: Easy to categorize business expenses and get organized
What's not so great: Trouble with e-filing at the end, the program kept updating
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
First Time User
on April 14, 2014
Posted by: BLASI58
from high Point NC
Will download from the website as I do not understand the benefit of buyer the CD. This was more than what the accountant charged last year.
What's great about it: Asked questions just as if you were sitting with an accountant
What's not so great: Downloading the CD took several attempts, but did finally workl
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tubo Tax Home and Business Review
on April 14, 2014
Posted by: Puran
from San Francisco Bay Area, CA
Overall a very good product - has improved a lot over the past few years. Has easy access to the internet Turbo tax community when you have questions (I liked the feature about the top question for a section).
The product is still non-intuitive in certain areas. Turbo tax should give explanations of the nature as, "this is likely to be misinterpreted in this way but this is what is being asked, etc." Another area which requires improvement is those related to FSA, HSA - please see the users' gripes related to this - this will help improve your product.
Overall - thanks for your product. I used to pay hundreds of dollars to a CPA and he still consistently got my ESPP related income wrong for a number of years. Now I use TurboTax - it is more accurate and a lot cheaper!
What's great about it: Step-by-step methodical walkthrough, Easy way to ask questions from TurboTax community
What's not so great: Non-intuitive user interface in a few cases
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
In Tu It...as We All Should Be
on April 14, 2014
Posted by: GGWhitt
from San Luis Obispo, CA
Someone using TurboTax is assumed to have at least some knowledge of tax terminology. The step by step features work better than you'd expect. You have the ability to jump to forms that make corrections or review information and then continue the processing of the return.
This is a great product from a GREAT company with incredible support.
What's great about it: Intuitive...Guided...Specific...Accurate...Assuring...
What's not so great: Complex topics need more mouse-over help
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 14, 2014
Posted by: JazzPro
from Columbia, SC
Disappointed that the software would not allow me e-file my own federal return after assisting others with their returns at no charge
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Major Bug Found
on April 14, 2014
Posted by: TTSC4ME
from San Diego, CA
Big bug in RSU portion of investments. The program confused shares sold for taxes and current shares sold. Very confusing and a great example of very poor quality control.
What's great about it: Home and Business in one software package
What's not so great: Huge Bug in the RSU portion of investments
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simplified the stress
on April 14, 2014
Posted by: C1B2R3
from Van Etten, NY
I am grateful for TurboTax's ability to simplify my complicated return. It is reassuring to know that all the I's have been dotted and t's crossed. Records, records, records... keep them up to date and you can't go wrong.
Thank you TurboTax!.
What's great about it: great guidance on obscure topic questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Shame on Uncle Sam
on April 14, 2014
Posted by: johnoss4us
from Littleton, CO
Much more detail demanded, with less detail provided.
What's great about it: Still does the additions
What's not so great: Much more complex questions than years past.
Written by a customer while visiting turbotax.intuit.com