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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
Print Nightmare
on April 15, 2014
Posted by: Jaylittle
from Fremont Ne
I have used turbo tax for the last time---impossible to print re.turn for filing without doing it page by page even after downloading the most current form of Adobe. I will use a different one next year. I have used turbo tax for at least 12 years and this was the worst experience for those of us who choose not to e-file a return.
You have successfully turned this into the same nightmare that the most recent form of quick books accounting program---more detailed and complicated than most small businesses like mine need.
What's not so great: Printing of return impossible even after using all the help suggestions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Fast
on April 15, 2014
Posted by: CharTN
from Nashville, TN
Will use next year too
What's great about it: It was simple to use, thorough, and fast
What's not so great: No cons
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
thank you
on April 15, 2014
Posted by: Jakubsmom
from Austintown, OH
made my life easier, even though i owe, so its off to work i go. thank you for this tool. i've been using your product for many years and will continue to use it, just wish it were more within my price range. i know it is still cheaper than going to a cpa, but was a struggle this year. again thank you for your product, i would rather do the taxes myself than have someone do them for me, not real trusting on that issue.
What's great about it: easy
What's not so great: price
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Complex Program
on April 15, 2014
Posted by: Rexj
from San Jose, CA
Interview questions should be asked based on context which is created based on user's answers so far.
2. In my daughter's W2 she has lots of letters in box 12 with 00 amount. TurboTax started asking lots of unnecessary questions which were unnecessary if amount is 0.
What's great about it: Detailed questions
What's not so great: Questions should be asked based on context or user's profile
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
glitches
on April 15, 2014
Posted by: OldBlevins
from Boston, MA
Caught two problems with TT. 1. Trying to enter shared cost of energy saving equipment (high efficiency hot water). TT referred me to Line 8 of Form 5695. This is the wrong line. TT would not calculate the correct ($150 total) deduction if actual costs inserted. Manually doing Form 5965 results in $150 credit. 2. TT did not automatically fill in the deduction for contributions to federal retirement plan under MA tax Form 1. Incorrectly only counted Medicare taxes withheld. Did not add in contributions to CSRS retirement plan, which would result in maximum deduction of $2000. TT auto fill resulted in less than $2000. Had to go into Forms and correct the form manually to get the proper deduction.
What's great about it: easy to enter via questions
What's not so great: don't know if Turbo Tax is getting it right. Hard to correct known errors.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
convenient
on April 15, 2014
Posted by: hring
from vancouver, wa
I had a unusal circumstance and i couldnt find the answer in your "help" area. It was unique, but I had to search different resources to get help and it slowed my filing process down. All and all, this is my second year using turbo and I do enjoy the format.
What's great about it: easy to navigate through
What's not so great: some tax questions were not addressed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
good product but bugs in Home&Business
on April 15, 2014
Posted by: JeffNeds
from Minneapolis, MN
Used it for years love it easy to use. Home & Business has a few bugs. This is the 2nd time won't let me e-file my state return. When window to pay for e-filing opens it says the session is timed out.
What's great about it: easy to use very helpfful
What's not so great: Used it for years 2nd time won't let me efile state
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustrated
on April 15, 2014
Posted by: dweebert
from L.A., CA
For my basic taxes, does fine, but more complex taxes, handling trusts, etc., needs more coverage.
What's great about it: Like being able to bounce between forms and guide
What's not so great: Some subjects need more coverage/explanation
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com