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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Subpar vs previous years
on April 15, 2014
Posted by: TurboTax4GetIt
from Saint Louis, MO
I have used TurboTax for many years. I found this year to be the most frustrating experience. In addition to a few sections where I felt the software could have guided me a little more easily so that I didn't have to google tax laws (Restricted Stock Unit dividends), I also just wasted 2.5 hours trying to get it to e-file. It kept saying it needed to update, even though I had updated it over and over and over again. I believe it had something to do with re-entering the signature even though this was a repopulated field to begin with. It said it filed but I haven't yet received an email. Given all the difficulties e-filing, I can only hope that it worked.
What's great about it: familiarity
What's not so great: Intuit programming glitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax simple to use
on April 15, 2014
Posted by: mariog98
from Tamarac, FL
Easy to use program. Flexible in being able to work on it and return to the point of interest. Easy to save pdfs and see worksheets.
What's great about it: Easy to use, flexible in choosing the way you want to fill in return, Help Tips many places
What's not so great: No complaints for this latest use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great way to File!!
on April 15, 2014
Posted by: BigBeau
from Washington, DC
Turbo Tax is better than most tax accountants, because most of them do not have in depth tax training. Oh, all can do a short form and basic itemizing, but if you have a business (Schedule C), many are lost. I managed two businesses with TurboTax with the Business component and got results. It was much-much cheaper than hiring an accountant with such skills. Then I got the "Audit Defense" to back me up just in case an audit is demanded. Outstanding value!!
What's great about it: Excellent process that easily guides you through the filing
What's not so great: None that I can see
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
downgraded from 2012
on April 15, 2014
Posted by: honcha
Previous years' versions were easier to jump back and forth in. This year was much more difficult, especially when it came to correcting errors that the program found in my return. The error message was so abbreviated that I didn't understand it. To make matters worse, there was no link to jump back to where I could correct the error, and not even an explanation telling me where in the return I should look. Additionally, there were extra blank 1099s and other forms that mysteriously appeared, creating yet more error messages. I have used Turbo Tax for over 10 years and this year was a huge disappointment in that it took me at least two extra hours to deal with navigation issues.
What's great about it: transferring info from previous years; calculations done for me.
What's not so great: this year's program was so much more difficult to navigate.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor
on April 15, 2014
Posted by: noahbaron
from Santa Rosa, CA
After completing my tax returned, I wanted to see the difference between filing jointly or separately to see if it was worth my wife getting a tax refund and me paying a little extra. I changed the selection to file separately and low and behold it appeared the tax bill was the same for me so we filed separately. However, after deleting my wife's information from my return, my tax bill went up by $4,000. Why? Because the W2 I had entered for my wife was automatically assigned to me. Didn't make any sense. Why can't you compare separate or joint filing instantly?
What's great about it: Easy to fill out forms
What's not so great: Hard to compare between filing separately or jointly
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have used Turbo Tax for years
on April 15, 2014
Posted by: Alanianlau
from Temple City, California
Excellent tool for someone who is not trained as an accountant to complete the Tax Returns year after year. I do not need to read up new rules as I rely on the latest version or updates to monitor for things like that. It makes filing easy and at times, fun to do (when I am getting a refund!).
What's great about it: I am not a chartered accountant but follow the Turbo Tax steps for my tax filing for years.
What's not so great: Cannot seem to be able to save a copy onto CDs.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Eliminate Problems and Maximize Your Protection
on April 15, 2014
Posted by: SaetaRubia
from San Jose, CA
I've used Turbo Tax for the past decade, and I wouldn't consider any other form of Completing and Filing my Taxes. In addition, Audit Support defended me twice in IRS Audits (due to unforeseen lump-sum income received in those years) and both times the Audit Support performed very professionally and admirably. By chance, the same lawyer handled both of my cases and her work was simply outstanding. Seriously, I can only thank Turbo Tax for offering such a great product to the public!
What's great about it: Extremely Thorough, yet Fast
What's not so great: None that I can think of!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
turbotax waste of time
on April 15, 2014
Posted by: jmr4940
from NC
Absolutely the worst tax prep program on the market. I don't even want to waste any more time dealing with turbotax.
Written by a customer while visiting turbotax.intuit.com