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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Clear and user-friendly
on April 15, 2014
Posted by: overbusymom
from CO
A couple of years ago I used a different online tax software and felt like it was always asking for money for products. Last year, I did it all by hand. This year, I switched to Turbo Tax after asking for advice on fb and five out of five responses recommended Turbo Tax. You can run on your own if you know exactly what you need or you can have it walk you through it all (as I did). I finished federal in one night and wrapped up state the next day. TT also quickly reduced my stress by letting me know Texas doesn't have income tax currently so I only had to file one state! woohoo! :)
My only problem came when I initially was going to fill out a change of address form, then realized I didn't need it. I tried to go back and say 'no' to filling out the form, but in the error review it kept insisting I had 4 errors due to not filling out the form. I finally filled in with my current address in old and new and it said my errors were fixed. (this form is one you would send separately so it doesn't automatically send it).
Regarding fees, federal was free and the state filing fee was reasonable and easy to complete within the program. They offer a couple of sales pitches, but not constantly and you just say no and they're done.
What's great about it: user-friendly, quick (for taxes!), confident in results, not constantly selling
What's not so great: could not cancel my change of address form
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 15, 2014
Posted by: LBBTX
from Lubbock, TX
The process for prior year carryovers and forwards needs to improve. If I use TurboTax year-over-year, the software should be able to distinguish that fact and not continue to ask if I have any. On one specific page, TurboTax states it will check for carryforwards, but then at the bottom of the page I have to state whether or not I had any. If the Q&A process has to remain the same for new TurboTax users vs existing, you should at least provide (clearly) the form and line number on where to check on the prior year's return to determine if I had any carryovers or forwards instead of having to select links and conduct help searches.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I hope there is undo button
on April 15, 2014
Posted by: daniu
from New York, NY
I hope there is undo button.
sometimes, I am not sure the answer, or I made a mistake. I wish there is a way to undo the changes.
sometimes, I am not sure the answer, or I made a mistake. I wish there is a way to undo the changes.
Pros: I had a baby, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
RMR
on April 15, 2014
Posted by: jmollish
from Germantown, MD
It has gotten better each year and I've been a customer from the beginning.
What's great about it: Love the ease and thorough, logical processes
What's not so great: Errors are a pain to fix.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Can't get much easier
on April 15, 2014
Posted by: SamtheFarmer
from Deer Park, Texas
Really just a walk through the tax system. Answer the questions, Turbo Tax will even tell you what papers to have onhand to facilitate giving the correct answers. Great program. I've been using it for years and always seems to get better. Love it!!!
What's great about it: Just answer the questions. Simple as that.
What's not so great: None, really!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
still good
on April 15, 2014
Posted by: emma11
from dallas, texas
I have used turbo tax for the past 15 years---it still works great
What's great about it: easy to follow
What's not so great: difficult to print
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Excellent Experience
on April 15, 2014
Posted by: SaldanaJohn
from Orem, UT
I would recommend you get this software, easy to use, precise, it guide your through any thing you need all information is provided for you!
What's great about it: Very well intuitive software, easy to use, tons of help. It guides you through your form.
What's not so great: Price.. :-)
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
made it easy
on April 15, 2014
Posted by: SnowCat77
Need half the price for this product
What's great about it: easy to do directly and fast
What's not so great: expensive for what it is
Written by a customer while visiting turbotax.intuit.com