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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Can't imagine how you do it without Turbotax
on April 15, 2014
Posted by: Grndmmy
from Marietta, GA
The Detail checklists help significantly. However, you need to keep good notes and check off which check list you added certain items to. New home, home office, cars all added to my complexity of my return. However, I made it to the other side! Thanks for keeping up with all the updates.
What's great about it: The detail
What's not so great: The detail is sometimes confusing if you have a lot of items
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazed!!!
on April 15, 2014
Posted by: MrsCobb
from Vancouver, WA.
Great product for doing our Home/Business taxes. It showed us every single little deduction that we could take and saved us a ton of money.
Very pleased and will definately be using it in the future!
What's great about it: Step by Step detailed instructions and explinations
What's not so great: Can't think of any
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Small business
on April 15, 2014
Posted by: ryanmp
from Grand Rapids, MI
I have used Turbo Tax for the better part of the last decade and have always found it to be a great program. It gets you from start to finish relatively quickly and gives you good information along the way. The more I use it, the more intuitive it is and I am able to finish that much faster.
The downside is the "fix errors" feature. If you miss anything inadvertently, it asks you to fill in the information for a particular line that you have no context for or information about. When I pulled up the actual form, it did not show you the line you were trying to enter info into, but I had to search to figure out what error it was referring to. Finding the line item was no help, since I had filled all my information in via the program, I now had no context for what the line was asking for and there was no way to find specific help about it in the program. I wish it would give a little more contextual help in fixing errors, especially for those of us small business owners who aren't that adept at the financial ins and outs in the first place.
The downside is the "fix errors" feature. If you miss anything inadvertently, it asks you to fill in the information for a particular line that you have no context for or information about. When I pulled up the actual form, it did not show you the line you were trying to enter info into, but I had to search to figure out what error it was referring to. Finding the line item was no help, since I had filled all my information in via the program, I now had no context for what the line was asking for and there was no way to find specific help about it in the program. I wish it would give a little more contextual help in fixing errors, especially for those of us small business owners who aren't that adept at the financial ins and outs in the first place.
What's great about it: Straightforward and easy to understand
What's not so great: Details can get very convoluted
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very user friendly
on April 15, 2014
Posted by: sckcrc1
from Boston, MA
I find the customer service very helpful. I had to call in for help and found the person who helped me extremely patient and helpful. Although the wait was very long, it was late in the tax season.
What's great about it: Easy to use
What's not so great: There seem to be a glitch in the software. Sometimes information didn't take after I answered it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Tenacity
on April 15, 2014
Posted by: gtaitano
from Seattle, WA
TurboTax is great. We have used for many years for home and small business.
Pros: Tenacious. I do not like doing taxes but the application has the right tone and keeps you moving forward without bogging down in the IRS form lingo. The app circles back to areas that need attention and will continue to circle back until resolved.
Cons: Navigation can be tedious when starting a section all over. Click, click, click until you get to the screen you want. This may be necessary. It would be nice if there was a feature to bookmark the screen without starting over.
Requested feature:
With more saavy computer users and split screens, it would be nice to have the application show both the forms and the guided screens in separate windows. This may help some users understand what is being asked when viewed in the context of the IRS form. Use both sides of the brain.
With more saavy computer users and split screens, it would be nice to have the application show both the forms and the guided screens in separate windows. This may help some users understand what is being asked when viewed in the context of the IRS form. Use both sides of the brain.
What's great about it: The application kept on moving forward even if it had to skip a bit.
What's not so great: Slow startup time and update checking.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible, not user friendly program!
on April 15, 2014
Posted by: none1040
from Inwood, Iowa 51240 & (51241-7725 Larchwood, Iowa)
Absolutely and totally worthless software!
What's great about it: I can't see ANY PROS here at all, what-so-ever!
What's not so great: Unworkable, BAD instructions, regarding this software!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 15, 2014
Posted by: AndreYoung922
from Utah
Very very please with how your product walks me through this Freaking filing process.
Thank you
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to do
on April 15, 2014
Posted by: MazTheDog
from San Ramon, CA
Turbo Tax changes a little each year, you need to be aware of the changes in formats and process. Better to have all your information handy before starting return.
What's great about it: Step by Step thru process
What's not so great: Doesn't force you do to the return early
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com