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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Still using the program
on May 11, 2014
Posted by: Bob401k
Still unsure about the Health Savings Account started this year
What's great about it: Ease of doing other family's returns
What's not so great: I didn't get to file a free state tax
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on May 9, 2014
Posted by: jacquib
have used for several years and not had problems.
What's great about it: walks you through all possibilities
What's not so great: sometimes hard to find errors on forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Outstanding product
on May 9, 2014
Posted by: kharriss
I have used TurboTax since at least 2006. As an individual that has experience with filing taxes for others (I don't anymore), I find that "behind the scenes" is the same software that I had used as a professional. This makes it easier to understand and troubleshoot my work. If I get impatient with the user interface, I switch to the forms view to look at the data.
What's great about it: The ability to see the forms as they will be filed/printed as the return is being completed.
What's not so great: none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty good,
on May 8, 2014
Posted by: MikeDiana
I like Turbo Tax, but it has gotten a little more complicated than it used to be, for example, as a self employed person, I found it difficult to find the area where you deduct your utilities, and home expenses for a home office. It used to just walk you right into it. Now you have to click "edit" after the address of the home you are using... Anyway, I hope I have not missed other things because it did not walk me through every step. If I were a new user, I might not like it as much.
What's great about it: overall satisfied
What's not so great: a few glitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
24-7 Assistance, especially for downloading
on May 8, 2014
Posted by: caroldowner
I love the program (with one small exception: don't upload business expense entries from last year. Too much trouble to use. Better to start from scratch.
Your front-loading economizing on personnel cost you a lot of technical support time. When I couldn't download the program without assistance, I persisted and finally got it loaded, but it was permanent messed up.
Also, I'm late filing my taxes. Your whole system is set up for the 99% that meet the deadline. I couldn't download 2013 and it will soon be too late in day to call in for help.
What's great about it: Very helpful, pleasant technical support
What's not so great: Needed download help; made mistakes that required lots of technical assistance to get around
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Questionable entry in State Payments
on May 8, 2014
Posted by: Puzzled2013
I have an entry which is called extension on my state taxes and I do not know where it came from or how it was entered. As a result I was hit with interest and penalties instead of a refund
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
cool refund
on May 7, 2014
Posted by: 86mmvdm
I have been using TurboTax for years now and am very happy with it. I love being able to go at my own pace, revise as I go, and revisit when needed. I like being able to see the tax forms if I have questions. Years ago I went to a professional, watched him do my taxes, and went home and put all my numbers into turbotax, modified some things he got wrong and got $200 more dollars back in my refund!!
Great product.
Great product.
What's great about it: Easy to use. Easy to understand. Easy to go back and add what was forgotten
What's not so great: sometimes skips important pages like applying refund to next year's taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Does Most Things Very Well
on May 7, 2014
Posted by: FifteenYearUser
Handles all the common stuff very well.
Poorly handles:
-retiring of one car and purchase of another - if no trade-in
-out of state K-1's when that state has no income tax
-dependent college student who sat out a semester and worked
-depreciation for a 'new' used car with a three-year-life
-estimated tax payments to multiple states
-payments with extensions - to multiple states
-retiring of one car and purchase of another - if no trade-in
-out of state K-1's when that state has no income tax
-dependent college student who sat out a semester and worked
-depreciation for a 'new' used car with a three-year-life
-estimated tax payments to multiple states
-payments with extensions - to multiple states
What's great about it: Quick, easy, efficient for all common situations
What's not so great: Awkward, or incorrect, handling of some less common situations
Written by a customer while visiting turbotax.intuit.com