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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
I survived!
on April 15, 2014
Posted by: Iluvgreen
from Fargo, ND
Totally procrastinated doing this years return due to the complexity of the return...wasn't as bad as I thought. Home and Business made it one of the easiest year to complete to date. So glad I didn't take it to a "professional" and saved hundreds doing it myself.
What's great about it: Most complex return i have done to date and I did it w/Turbo tax
What's not so great: More fees to pay to file on top of software purchase.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Losing Your Edge
on April 15, 2014
Posted by: Anonymous
from St. Louis
Have been a faithful user of TurboTax since 1989. First year to be disappointed. The program hung up numerous times, would not work properly, gave inconsistent instructions when going through my return for the second time and it left me uncertain of and lacking confidence in my return. Sorry, but I just did not feel I got my money's worth this time after 25 good years.
What's great about it: Continuity. Once you start you want to keep using this process
What's not so great: My return was just too complicated for you this time, TT just can't keep up with my needs anymore
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 15, 2014
Posted by: SharonAnn45
from Loudon, TN
Easy-peasy. Just gather your documents and let Turbo Tax lead you through the process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Glitchy
on April 15, 2014
Posted by: TenYearCustomer
from Atlanta
After 10 years of using TurboTax, the navigation from spot to spot does not improve or get more intuitive. The embedded help isn't extensive enough--like with the HSA 1099. It did not walk me through the changes with that as helpfully as possible. I had to use google and search on my own.
Then, when it was time to submit, it was glitchy on my Mac and downloaded the updates several times. Again, I had to go to google to find help. Turns out it is a known problem. Then help for it should have been included.
Filing one small Schedule CEZ shouldn't cost so much more for the upgrade, either.
The transfer from last year is the biggest asset to TurboTax. I guess it is why I am a legacy customer.
Then, when it was time to submit, it was glitchy on my Mac and downloaded the updates several times. Again, I had to go to google to find help. Turns out it is a known problem. Then help for it should have been included.
Filing one small Schedule CEZ shouldn't cost so much more for the upgrade, either.
The transfer from last year is the biggest asset to TurboTax. I guess it is why I am a legacy customer.
What's great about it: transfer from last year smooth
What's not so great: Submitting from Mac didn't work
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Stress-Buster!
on April 15, 2014
Posted by: CascadeCorinne
from Front Range, Colorado
I really love having the choice to use the guide or proceed through a section on my own. Everything is well-organized and simple to handle, even for a novice. And for us non-novices, we can easily flip around to the areas we want to work on. I've recommended it to several people already!
What's great about it: Easy to use; guidance where needed; let me do my own thing when I'm comfortable doing so!
What's not so great: Finding some of the rules with Investments was a little challenging.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Rental, Business and Retirement income
on April 15, 2014
Posted by: LAMBCO
from San Diego, CA
When you have lots of receipts, have these in order (totals) so your ready to type in the info. But, be careful, I was not able to return later to input the correct totals. Had to start a whole new return and so I lost the first several hours that was done the day before.
However, I will be better prepared for next year. I will be using Turbo Tax again.
(:
What's great about it: Your system did not leave anything out to report.
What's not so great: Could not return and correct input once entered );
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT rocks
on April 15, 2014
Posted by: gammadim
from Coats, NC
In nearly all cases, TT gives good guidance and good supporting information, I first starting using TT in 2010 after a paid tax provider in VA made gross errors on my return, he didn't even fill in the boxes from my W-2 form correctly, lost so much time fixing those errors decided it was better to do things myself. Along the way, found that TT and the on line forum was able to answer all my questions with a high degree of confidence.
What's great about it: the way TT shows my progress and expected refunds as I work through the return
What's not so great: the section on use of a vehicle for business purposes, I traded in a vehicle this year and some items were confusing.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you!
on April 15, 2014
Posted by: eps2013
from Marietta, GA
Another year filed with this excellent tax filing assistance
What's great about it: excellent explanations
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com