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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Turbulent & Taxing
on April 15, 2014
Posted by: Okke
from Hastings-on-Hudson, NY
The filing this year has been vexing. Everything seemed to be fine until the end of the journey.....
Although I always purchase the high end version of TurboTax, I was not able to e-file this year because interactive files could not properly exchange information within the program.
To be precise: K-1 info, when put in a 8949 form did not align with Schedule 1099-B forms. The latter could not be permanently overridden even though the info clearly went to the wrong columns, without being able to switch columns or content
This is how the program managed to calculated an initial buy of an investment as a negative number! (because it was placed in--and retrieved from--the "loss" column.
When trying rectify it ("override it"), it got stuck, because it wll not allow for any corrections..
Although I always purchase the high end version of TurboTax, I was not able to e-file this year because interactive files could not properly exchange information within the program.
To be precise: K-1 info, when put in a 8949 form did not align with Schedule 1099-B forms. The latter could not be permanently overridden even though the info clearly went to the wrong columns, without being able to switch columns or content
This is how the program managed to calculated an initial buy of an investment as a negative number! (because it was placed in--and retrieved from--the "loss" column.
When trying rectify it ("override it"), it got stuck, because it wll not allow for any corrections..
That had two critical consequences!
Not only did that happen to result in higher taxes owed,
it also made e-filing impossible.
I was able to print the IRS files but ad to correct some info by hand. That worked with the IRS.
But my State of residence, New York, will only accept e-file submissions.
Even so, I will try to mail it to them, but I have a sense that it will not be processed, and trigger late penalties, and such...
I spent almost two evenings on trying to tweak the problem, but have not been successful, alas.
I did find a solution posted on your Support site (Matching Form 1099-B to Form 8949),but that only works for the LongTerm Holdings (--simple by putting specific info in mis-labeled columns-) but I have not found a remedy that will allow an e-filing to go through for sold positions.
Not only did that happen to result in higher taxes owed,
it also made e-filing impossible.
I was able to print the IRS files but ad to correct some info by hand. That worked with the IRS.
But my State of residence, New York, will only accept e-file submissions.
Even so, I will try to mail it to them, but I have a sense that it will not be processed, and trigger late penalties, and such...
I spent almost two evenings on trying to tweak the problem, but have not been successful, alas.
I did find a solution posted on your Support site (Matching Form 1099-B to Form 8949),but that only works for the LongTerm Holdings (--simple by putting specific info in mis-labeled columns-) but I have not found a remedy that will allow an e-filing to go through for sold positions.
All in all a mixed bag. The program knows what is wrong, but offers no solution. I would be most grateful for a suggestion or a fix!
Okke Postma, New York
What's great about it: Have used Turbo Tax for 15 years. It is a big help in organizing and filing with accuracy.
What's not so great: Lack of critical flexability when bypassing a K-1 or 8949 glitch.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Federal Extension not included
on April 15, 2014
Posted by: ArnieSilva
from Pepperell, MA
going to he irs site only to find hat i could make a payment using turbo tax, but not the software hatt i purchased was extremely disappointing. I also tried to reach customer service via chat and telephone with no success. I have been using Turbo Tax since it first came out and am so disappointed that I will look to see if here is anoher option that will solve this problem.
What's great about it: Can't see a pro
What's not so great: would be better if I could have filed a federal exension electonically
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
So easy from year to year!
on April 15, 2014
Posted by: jmwag319
from Phoenix, AZ
I appreciate the easy of use and the carryover from year to year.
What's great about it: Import then move forward
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
New product design has navigation problems
on April 15, 2014
Posted by: geogie
from hilton head
It would not automatically ask me the sf of the workshop, even after I entered the fact that we had a business space separate from the house. As a result, I lost those deductions.
I never had trouble like I did this year. The new design is horrible.
I never had trouble like I did this year. The new design is horrible.
What's great about it: in-home tax capability
What's not so great: programming did not catch or automate separate workshop
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for the procrastinator!
on April 15, 2014
Posted by: Todd13
from Center City, MN
I thought the program was easy and intuitive again this year. I was very late in getting the program and filing, but was able to go through the entire program in about 4 hours.
Thanks!!
What's great about it: Very easy to use!
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very comprehensive
on April 15, 2014
Posted by: JoelCA
from Mountain View, CA
Great for up to moderately complex returns.
What's great about it: Easy to use; guides you through all the details
What's not so great: Error check can dump you into an unknown location with little support
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Solid and Reliable Wins Every Time
on April 15, 2014
Posted by: Hal48
from Atlanta, GA
I have used Turbo Tax almost since it came on the market and I have always been solid and capable. The 2013 version is the best yet. It provides guidance to keep me on track and get me through any tricky areas such as depreciation, etc. In all of the years of using Turbo Tax, I have always found it to be reliable and accurate and the company's support dependable. I have never felt that I was left "hanging out by myself" - even in the first year of massive e-filing when Intuit's servers were overwhelmed by those of us who don't like to finish our returns too early. Even though some of us could not file by the deadline, Intuit kept us all on good terms with the IRS, which I much appreciated.
That history of customer care is one of the main reasons I continue to use Turbo Tax, and fully intend to use it next year as well.
As I said earlier, solid and dependable where it counts.
That history of customer care is one of the main reasons I continue to use Turbo Tax, and fully intend to use it next year as well.
As I said earlier, solid and dependable where it counts.
What's great about it: Always dependable and accurate. Lets you work at your own pace - guided each step or jumping from topic to topic.
What's not so great: None significant that I have found ecept maybe the price since I have to use the personal and the business versions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Things
on April 15, 2014
Posted by: Virginia0921
Very to use program - mostly if you used the program in the past
What's great about it: Easy to used
What's not so great: Trying to get find forms is confusing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com