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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
TurboTax does it again!
on April 15, 2014
Posted by: msgoshen
from New York
I have been using TurboTax since it first came out many years ago and have been a loyal TurboTax user ever since. Never tried any other program and have no intention of doing so. It is thorough and I like the error check process.
What's great about it: Easy to use
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
tt review
on April 15, 2014
Posted by: ottootto
I was very satisfied until I started with the state return. Here it seemed all the support dropped out. No easy way to navigate the state return. I just kept starting at the beginning re-answering the same questions. I believe the programs details made it harder to follow. Not enough examples. I sent in my return with 1 error. My experience with turbo tax chiseled away my confidence. I am hoping for big improvements for next year.
What's great about it: professional, math is correct, similar format to last year
What's not so great: difficult to follow and understand some instructions, find or solve errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 15, 2014
Posted by: Bucksnot
It is a long and arduous process to start your tax day out of several shoe boxes. I am also not one for early anything. Procrastination is my middle name. My wife and i were able to organize and file in a short afternoon. Very easy to navigate through the program. I will never over-pay a PA again.
What's great about it: Good questions with simple yet detailed directions. It helped to be able to "read more"
What's not so great: Nada
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but could be great!
on April 15, 2014
Posted by: rainier1
from Chandler, AZ
Could be easier to correct mistakes like wrong passcode for electronic W2.
Also warn of impending paperwork before filing, like needing to mail forms. This could change some decisions before they lead to needing to mail anything - and needing a checkbook...
What's great about it: Simple
What's not so great: Could be easier to correct mistakes like wrong passcode for electronic W2
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still has basic flaws that should not be there...
on April 15, 2014
Posted by: DeekayI
from Bakersfield, CA
There are still problems present with some of the carry-in capabilities from one year to the next. The programming for this should be simple, so having such problems seems sloppy. An example is one of the prior year values for a traditional IRA, where the program only brought in the prior year value (i.e., from 2012) and lost everything before that. This means lost time for me, since I will have to go back into the previous year's records and determine what the value should be. I am not pleased about it...
What's great about it: Quite a bit of logic has been applied to try to minimize needed user input, it would appear.
What's not so great: See review below
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Maxed My refund
on April 15, 2014
Posted by: Piewacket
from Mesquite, TX
My CPA has never requested the information for allowable deductions that the prompts on Turbo Tax have suggested.
With the information provided from Turbo Tax, I feel confident my return is accurate, complete, and my deductions have given me the highest return possible.
The details from the Audit Tool gave the best advice for organizing documentation in the event of an audit.
What's great about it: User friendly, fast, and comprehensive.
What's not so great: Unable to find answers to an few questions.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 15, 2014
Posted by: SurvivingTexan
from San Antonio Texas
When entering charitable donations, have the addresses put in when putting in donation rather than having to go back thru those documents.
TurboTax only looked for TurboTax 12, not all the other years to get information from since I had to have someone else do my taxes last year
What's not so great: Help center not as helpful if more content from TurboTax included. Wasted time doing some searching
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use, as usual
on April 15, 2014
Posted by: Bernief6
from NE
I have Quicken set up so that I easily get the totals I need to fit into Schedules C & F. Takes about two hours to completely do a farm and two businesses.
What's great about it: I really like the questionaire approach
Written by a customer while visiting turbotax.intuit.com