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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,029 reviews
5 Stars
8,669
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
hidden fees to file
on April 15, 2014
Posted by: gregcool
from Massachusetts
I feel taken advantage of
What's great about it: overall easy
What's not so great: hidden fees to file electronically add uo
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
This is the tenth year using Turbo Tax, love it
on April 15, 2014
Posted by: Sondra4Taxes
from White Plains, md
Happy with Turbo Tax, this is my 10 year.....
What's great about it: Keeps me safe and up to date with new tax laws.
What's not so great: Can we get two free states taxes, I have to do my moms....
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic Experience
on April 15, 2014
Posted by: betsail
from San Diego, CA
It was smooth sailing until I got to my CA return. There was a bug in the program and it would not continue. I called tech support on 4-15 at 6 pm and Thurman walked me through the entire problem!!!! He was so patient and kind. I cannot thank him enough!!!!! I knew this was a bad day to file my taxes. I didn't think I would be able to reach anyone at this late date, but THURMAN to the rescue!!!! He walked me through until I e-filed!!!! This is the best customer support I have received from any company!!! Again, Thank you
What's great about it: Thurman was extremely helpful when I called tech support!!!!!~
What's not so great: Few bugs
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Happy TurboTax Customer
on April 15, 2014
Posted by: DrewDS
from Auburn, WA
Absolutely love Turbotax. I have always felt comfortable taking care of my own personal taxes using it, and over the last 3 years of having a small business I still feel the same. Someday I may outgrow it and need an accountant, but so far Turbotax is like sitting across from an accountant as he fills out the return.
What's great about it: Walks through even a moderately complicated personal and business return!
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax does it again!
on April 15, 2014
Posted by: msgoshen
from New York
I have been using TurboTax since it first came out many years ago and have been a loyal TurboTax user ever since. Never tried any other program and have no intention of doing so. It is thorough and I like the error check process.
What's great about it: Easy to use
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
tt review
on April 15, 2014
Posted by: ottootto
I was very satisfied until I started with the state return. Here it seemed all the support dropped out. No easy way to navigate the state return. I just kept starting at the beginning re-answering the same questions. I believe the programs details made it harder to follow. Not enough examples. I sent in my return with 1 error. My experience with turbo tax chiseled away my confidence. I am hoping for big improvements for next year.
What's great about it: professional, math is correct, similar format to last year
What's not so great: difficult to follow and understand some instructions, find or solve errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 15, 2014
Posted by: Bucksnot
It is a long and arduous process to start your tax day out of several shoe boxes. I am also not one for early anything. Procrastination is my middle name. My wife and i were able to organize and file in a short afternoon. Very easy to navigate through the program. I will never over-pay a PA again.
What's great about it: Good questions with simple yet detailed directions. It helped to be able to "read more"
What's not so great: Nada
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but could be great!
on April 15, 2014
Posted by: rainier1
from Chandler, AZ
Could be easier to correct mistakes like wrong passcode for electronic W2.
Also warn of impending paperwork before filing, like needing to mail forms. This could change some decisions before they lead to needing to mail anything - and needing a checkbook...
What's great about it: Simple
What's not so great: Could be easier to correct mistakes like wrong passcode for electronic W2
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com