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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Easy & Intuitive
on April 15, 2014
Posted by: DavidLongBeach
from Long Beach, CA
The tax code is complicated, so there are many menus and many questions that get asked for each possible scenario that could be pertinent, even though most are not. TurboTax does a nice job of alerting you as to what the normal and common answer to each question usually is.
What's great about it: Alerts as to the immediate impact of each input on your total tax due
What's not so great: The tax code is complicated
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Each year it gets easier
on April 15, 2014
Posted by: ScrappyOT
from San Diego, CA
I have used Turbo Tax for many years and this year secondary to health problems and extended family needs I got started very late and thought that I might have to file an extension but finished 2 1/2 hours before the deadline. So now I breath a sigh of relief and get on with my life and try to do better at organizing my files. I remember the years when it was an awful experience. I also use the NEAT machine which also lessened my time.
What's great about it: Intuitive and less work
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
My Tax Buddy
on April 15, 2014
Posted by: Osler
from Minnesota
Overal, a pretty good tool, useful. wouldn't be the worst tool to use more than once a year, not that I look forward to tax time that much!
What's great about it: User Freindly
What's not so great: logging in and getting started is a little cumbersome
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
5 years a customer.
on April 15, 2014
Posted by: Fairchild
from Las Vegas, NV
I've been using TurboTax for five years now and it has been very convenient. There are two things I'd like to see changed. When I click into the wrong section or make the wrong selection it is sometimes difficult to discard the errors and I have to go into the forms to manually change the requested information. Next to the back button I would like to see a discard button that removes the last selection and takes me back a page. Also, I don't want to give you my phone number. You have my email, that is enough. Please don't make that a requirement to e-file. I really like the Explain This pop-ups. Much better than digging in the internet for the answer. Thank you for providing a great product.
What's great about it: Simple, easy, fast, trustworthy
What's not so great: Requires phone number & hard to correct errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Consistently accurate and easy
on April 15, 2014
Posted by: BubuMom
from On the border, baby
Turbotax has been my software in shining armor since 2001!
What's great about it: Easy interface, real world explanations, links to IRS publications
What's not so great: none of any consequence - only probs were due to user error
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fan of Turbo Tax
on April 15, 2014
Posted by: megcyndjmom
from CA
Overall - I love this product and have used it for years and years. Recommend it to my friends. There are a few parts of the process where the info/help boxes are still more legalese than plain English, but other than that, the product is the only way I make it through tax season!
What's great about it: Love being taken step by step through each part of the paperwork
What's not so great: Some of the questions are not explained as simply or plainly as I'd prefer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Back with Turbo Tax again
on April 15, 2014
Posted by: RHedge
from New Orleans, LA
Used TurboTax and then tried accountant for a couple of years. Back to TurboTax two years running now with higher refunds and less costs. Great way to go!!!
What's great about it: Max refund
What's not so great: Lots of strange deductions to think about
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Filing more than one return
on April 15, 2014
Posted by: di2ish
from Southern Oregon
I did our return plus my aging mothers return who now lives with us. I could not access both returns, had to redo hers all over again. Not cool.
What's great about it: Easy question guidance.
What's not so great: Not able to come back to more than one return.
Written by a customer while visiting turbotax.intuit.com