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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Great way to GSD
on April 16, 2014
Posted by: robin75
from Los Angeles, CA
Will keep using it.
What's great about it: quick
What's not so great: you have to understand all lingo
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
What happens to the payment sent by mail?
on April 16, 2014
Posted by: 2disappointed0
from Mililani, Hawaii
Got a refund only after the state rejected my e-filing twice. What happened? I go from a large bill to one with a refund. I mailed the check the same day it was e-filled. Now I get a refund. I must now go through the trouble of getting my payment check sent back to me.
What's great about it: Went from a $3,900 payment to a revised $2300 refund
What's not so great: Why the glitch?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Automated as usual, but watch for updates!
on April 16, 2014
Posted by: Billsoccer2
from Memphis, TN
The software was very thorough, walking you through the various sections automatically, as you've come to expect. However, I tried several times over several days to get the recommended updates to download with no success or explanation. When it came time to submit my tax form to the IRS, the app refused, saying the updates were mandatory.
If this happens to you, go to Help and type in a search that descries the problem (required updates won't download, for instance).
This is a rather shocking lapse for Intuit - I can imagine the non-computer literate folks who couldn't figure out a way past this on April 15!
If this happens to you, go to Help and type in a search that descries the problem (required updates won't download, for instance).
This is a rather shocking lapse for Intuit - I can imagine the non-computer literate folks who couldn't figure out a way past this on April 15!
What's great about it: The usual automation we've come to love from Turbo-Tax
What's not so great: required updates won't download, preventing your efile!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Tax Software of All Times Continues Again !
on April 16, 2014
Posted by: MarryMeTurboTax
from Saint Louis, MO
I love this software to death! It seems like it gets cheaper every single year between the software cost, the first state add-on, the e-file fee(s), and cost for audit-protection!
I've always used TurboTax since 2008, it has never failed me once, always catches errors (if any), and has consistently gotten me more money for the exact same things than coworkers who don't use TurboTax and my wife whose dad is a CPA.
In 2012, after massive paycuts, I started my first year working from home to generate commission sales / calls / phone-repairs to bring in business to/for my employer's main store location (who then pays me) - so I took the leap and tried filing "Itemized" --- TurboTax opened my eyes! I did not know how much of what I legitimately spend my own money on for work is deductible since my employer does not reimburse me nor pay me for time I work sales at home! TurboTax took the huge amount of tension out of what I thought would be a painstaking process to file itemized.
If you value your money and work full-time, you probably earned the good ol' Government a hefty paycheck off of your own hard earned money!...
SO GET BACK WHAT IS TRULY YOURS! JUST GET TURBOTAX NOW! (Seriously!)
SO GET BACK WHAT IS TRULY YOURS! JUST GET TURBOTAX NOW! (Seriously!)
What's great about it: Easy as heck, takes the headache out of filing itemized, free e-filing, & got $910 more than my family's CPA calculated!
What's not so great: Some itemized descriptions for "Explain This" are WAY too vague to help. 2 Errors b/c $0 =/= [blank]
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax - Fast, Easy, and Thorough
on April 16, 2014
Posted by: JosephGarcia
from Miami, FL
TurboTax is fast, easy and thorough. It has been part of my personal tax preparation efforts for more than 15 years. It provides excellent tax information that helps taxpayers/small businesses understand tax implications and make better financial decisions.
What's great about it: Step by step explanation based tax preparation
What's not so great: On-line ordering of State Tax filing software can be improved to avoid mistakenly purchasing same State.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX HOME & BUSINESS
on April 16, 2014
Posted by: JudyJ72
from Hayward, CA
I was using the Home & Business Turbo Tax. I waited until the last minute this year to file and got pretty frustrated with some of the items. One of those was the vehicle trade-in Alternative Minimum Tax. When I was putting in the vehicle information, it was impossible to figure out (for me, anyway) how to calculate this. We had bought a car in 1999, but didn't put it into service for our business until 2011, so trying to figure out what to put in the box for depreciation, etc. was horrible. I went to the Turbo Tax help on their web site & one person had an answer and said to look for the vehicle summary and edit the trade-in info. They wanted info about the trade-in and not the car we're using now. It just didn't make sense to me. I never could find that particular page in Turbo Tax & there were several other people with the same problem on their web site. I wish TurboTax would state things more clearly by saying in plain English the IRS tax directions. It doesn't help me when errors come up & they show the IRS form with the error on it instead of telling you how to correct the error. They state what the problem is, but don't say how to fix it. The simple stuff that the IRS asks for is a breeze to fill in using Turbo Tax. It's only when you get into the complicated stuff that makes it so frustrating. Otherwise, Turbo Tax is okay. I've used it for several years and it seems like I get stuck on the same things every year and Turbo Tax hasn't figured out how to simplify the complicated stuff. I always go back to Turbo Tax because I figure that other programs might not be as good as Turbo Tax & I didn't want to spend the money & find that out the hard way.
What's great about it: Helps you through the whole process with the forms & e-filing
What's not so great: Some info is too confusing.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 16, 2014
Posted by: RockingPA
from Peoria, AZ
Overall - it is a GREAT product and I love it!
What's great about it: Holds your hand through complex tax return
What's not so great: Needs more in-depth answers to complex tax situations in pop-up boxes
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful and Easy to Use..Gets all the Deductions
on April 16, 2014
Posted by: plhjah
from Missouri
Been using for years. Turbo Tax is the only way to go
What's great about it: Easy to use
What's not so great: Cannot put in a separate business address
Written by a customer while visiting turbotax.intuit.com