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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Another great TurboTax expirence
on April 16, 2014
Posted by: davemauka
from Hawaii
I'm now 3 years deep with Intuit TurboATax, quite satisfied, I DO keep coming back.
This software seems to keep the user in the picture and focused, digs for details and $$ when and where you make it or more importantly, spend it in ways that are deductable.
I'm happy, i'll be back next yesr ... this stuff just keeps getting more 'n more complicated.
This software seems to keep the user in the picture and focused, digs for details and $$ when and where you make it or more importantly, spend it in ways that are deductable.
I'm happy, i'll be back next yesr ... this stuff just keeps getting more 'n more complicated.
What's great about it: No refund, but lotsa help stopping the bleeding
What's not so great: jams me up every now 'n then
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No more long lines at the Post Office
on April 16, 2014
Posted by: Mahogani2
from Los Angeles, California
Excellent product that saves you a lot of time. Intuitive, inquisitive and relaxing. Processed my return in less than one hour.
What's great about it: Fast and easy
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great.
on April 16, 2014
Posted by: Tedddman
from California
Overall it was a great service. I hope that all of this constructive information will be used to improve Turbo Tax.
What's great about it: The details given about what was going on during the process.
What's not so great: You couldn't get the information out of my mind.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on April 16, 2014
Posted by: emnque
TTax doesn't seem to provide a good fix for the update error. i was not able to file on time because I was trying to fix these bugs.
What's great about it: Federal was ok
What's not so great: Could not download State returns or any other updates
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
made the process less painful
on April 16, 2014
Posted by: voiceteacher46
from Kaneohe, Hi
I like how I can control my level of risk. I feel very secure in filing this way. I wish there was a place that could clearly explain why certain issues
What's great about it: very complete program
What's not so great: some explanations more confusing than original questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Filing left much to be desired
on April 16, 2014
Posted by: DaddyBear
from Jackson, MS
You can do a better job on helping customers e-file. Tried 6 times on the federal form and updated as instructed. Did not work, had to send form in by USPS.
This makes y'all look bad since the forms did not move out.
Also had similar problem with state form.
And I hope I am not charged for "e-filing" my state form. I will monitor this and will complain mightily if I am charged for a service not done.
What's great about it: Great at taking information and formating.
What's not so great: tried to e-file 6 times with no go. Even updated and still no e-filing on federal forms.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly easy.
on April 16, 2014
Posted by: anonymous78564
from Boston
The first problem I had was that the terminology on the state form wasn't the same as what I was reading off of my K1 form.
Then, there was a fixed sequence for the e-file and payment. I wanted to get the Federal e-file and payment out of the way first, before I went on to e-file and pay for the State, but the program was inflexible about that.
Then, there was a fixed sequence for the e-file and payment. I wanted to get the Federal e-file and payment out of the way first, before I went on to e-file and pay for the State, but the program was inflexible about that.
What's great about it: The guide was easy.
What's not so great: e-file and payment sequence not great
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Return
on April 16, 2014
Posted by: Tocallo
from San Jose, California
My wife and I are both realtors, question were sometimes directed to 'realtor'.
What's great about it: very detailed, covered all my situations
What's not so great: confusing in asking questions when there are two people with the same job title
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com