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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Rocked My Refund!
on April 16, 2014
Posted by: BrianK007
from Royal Oak, Michigan
Turbo Tax makes doing Taxes so much easier and with less Stress!
What's great about it: Just does a great job walking me through it!
What's not so great: The Tax Code with so many things to look at every year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 16, 2014
Posted by: HappyuserofTT
from Sacramento, CA
I was having difficulty importing last years tax info. After waiting 90 or so minutes, I was finally connected with support (that will teach me to file the day before taxes are do).
I am so impressed with the customer support I received. It was late and no doubt the person we worked with, Sara was going on overtime. She stayed with me to ensure that everything was working correctly. I expected to be rushed of the phone. Instead I was dealt with as if I was an important customer.
Great service! Very impressed!
What's great about it: Good step by step directions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
nailed it again
on April 16, 2014
Posted by: syd54
from Bremerton, WA
I've been using Quicken and Turbo tax since 1989. I wouldn't do it any other way.
What's great about it: simple to understand
What's not so great: Doesn't calculate and allow paying late penalty
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A very helpful high quality product
on April 16, 2014
Posted by: scied69
from Michigan
I have used this software for a number of years. I appreciate the thoroughness with which it leads me through the process and the absence of bugs. It took a while, but I have learned how to jump in and out of the guidance as needed. It is just taking advantage of the available navigation aids. A tutorial on that might be a useful resource.
What's great about it: Thorough, user friendly
What's not so great: Takes a while to learn to navigate around
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on April 16, 2014
Posted by: Agage24689
from Seattle WA
Overall the most significant work involved creating my own spreadsheet to figure out the mileage donated to several organizations and documenting the results. Also i need a refresher course on how to get my data from various brokerage houses to automatically tabulate the investment sheets. Other than those two items my return went together smoothly and I am satisfied with the results. I am astounded how many worksheets and forms it takes to accomplish this effort.
What's great about it: Being able to get through the return without using a calculator.
What's not so great: Complexity of understanding AMT.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 16, 2014
Posted by: HODGES
from WILMINGTON, NC
1-PROGRAM HAS POOR COMMUNICATIONS:
SCHEDULE A - YOUR PROGRAM INDICATED IT WAS NOT AVAILABLE AND YOU WOULD COMMUNICATE TO ME WHEN IT WAS READY AND THIS WAS 4/14/14 WHEN I WAS READY TO FINALIZE MY TAXES AND EFILE. I DECIDED TO HIT THE FINISH BUTTON ANYWAY AND SURE SCHEDULE A WAS READY.
SCHEDULE A - YOUR PROGRAM INDICATED IT WAS NOT AVAILABLE AND YOU WOULD COMMUNICATE TO ME WHEN IT WAS READY AND THIS WAS 4/14/14 WHEN I WAS READY TO FINALIZE MY TAXES AND EFILE. I DECIDED TO HIT THE FINISH BUTTON ANYWAY AND SURE SCHEDULE A WAS READY.
2-E-FILING FEDERAL FORM:
INSTRUCTIONS FOR SENDING THE CHECK WAS TO "WRITE S/S # AND 2013 FORM 1040 ON THE CHECK" AND GAVE AN ADDRESS TO MAIL THE CHECK. (NO MENTION OF FORM 1040V BEING REQUIRED TO SEND ALONG WITH THE CHECK.
4/16/14 I RECEIVE CONFIRMATION THAT THE FEDERAL TAXES HAS BEEN ACCEPTED WITH A NOTE TO INCLUDE PAYMENT VOUCHER (FORM 1040V) MY CHECK WAS MAILED ON 4/15/14 HOW CAN I NOW INCLUDE IT WITH MY CHECK????????
INSTRUCTIONS FOR SENDING THE CHECK WAS TO "WRITE S/S # AND 2013 FORM 1040 ON THE CHECK" AND GAVE AN ADDRESS TO MAIL THE CHECK. (NO MENTION OF FORM 1040V BEING REQUIRED TO SEND ALONG WITH THE CHECK.
4/16/14 I RECEIVE CONFIRMATION THAT THE FEDERAL TAXES HAS BEEN ACCEPTED WITH A NOTE TO INCLUDE PAYMENT VOUCHER (FORM 1040V) MY CHECK WAS MAILED ON 4/15/14 HOW CAN I NOW INCLUDE IT WITH MY CHECK????????
What's not so great: POOR COMMUNICATION INSTRUCTIONS
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Piece of cake...
on April 16, 2014
Posted by: bpula
from IL
Was able to complete taxes in 2 short sessions. Deductions very easy to do as the program walks you through everything. Will definitely use again next year!!!
What's great about it: Very easy to use, even with multiple deductions
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Completed my taxes.
on April 16, 2014
Posted by: Nubiandee
from Massachusetts
Change the format so the forms can be viewed quicker. Showing an error on a sheet in isolation is frustrating. Much easier to show which form it is and how the error or mistake impacts the refund when you can see sheets. I felt like it took forever to find the file taxes submit button; because when I am ready to file I am forced to prin t out the forms first instead of filing the taxes first.
What's great about it: I like doing my own taxes.
What's not so great: i liked the format last year where you could see the forms easily. This year I had to hunt for the sheets to see errors.
Written by a customer while visiting turbotax.intuit.com