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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
Sorely disappointed for first time ever
on April 16, 2014
Posted by: Joakes2
from Texas
TT did not total for me as it has always done - there were "errors" at the end. I walked through EVERY step FOUR TIMES and then had to run to the post office at midnight on the 15th with a request for extension - it wouldn't even do that online as it has done in the past.
Never have had a problem with TT previously and have used nothing but this product for years - and this was why I was completely comfortable with waiting until the 15th to do my tax return. I will be looking for another product for next year - and perhaps even for this year, since even following the instructions to "fix" my return - which were simply to walk through the process step-by-step again #repeatedly# answering each question only produced the same errors. Beyond disappointed.
Never have had a problem with TT previously and have used nothing but this product for years - and this was why I was completely comfortable with waiting until the 15th to do my tax return. I will be looking for another product for next year - and perhaps even for this year, since even following the instructions to "fix" my return - which were simply to walk through the process step-by-step again #repeatedly# answering each question only produced the same errors. Beyond disappointed.
What's great about it: None - confusing
What's not so great: Everything - the program did not total for me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Job
on April 16, 2014
Posted by: Jewel32
from Windsor, Va
I have used Turbo Tax now for three years, I am able to fill in the blanks as they are very self explanatory and I do not have to leave home and take my time and thoroughly go over and over the pages to make sure nothing was overlooked.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Can't imagine doing this manually anymore!
on April 16, 2014
Posted by: Modflattax
from Maryland
Turbotax works good, I've been using it many years now and it just gets better with age.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Feels like a friend
on April 16, 2014
Posted by: Maple4Ever
from Boston, MA
I like the everyday language and heads-up about what's coming. As I said above, I'd just liked to have had a drop down menu that would direct me to where a category is. Occasional duplications in where something should be, but manageable. (i.e. car excise tax). It also helped that a package with just the documents that needed to be sent with the state return was available, but just wish I'd known about it sooner, before I'd stressed about which of the big pack to send and not to send. On the whole, will definitely use TurboTax again. Thanks for making this so easy.
What's great about it: Each step is clearly defined & even has info on what's up next, which takes away some of the otherwise stressful guessng
What's not so great: Wld like to see an easier way to find out where something goes when you think you missed it. Help Ctr helped to a degree
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pros and cons
on April 16, 2014
Posted by: mapcis
from NJ
I will not use Turbotax next year, if Obamacare screen must be answered to continue with tax return. Sorry guys. What they are doing is legal criminality. Yeah it is legal and it is criminal.
What's great about it: Easy to use and found good credits and deductions
What's not so great: Could not go past Obamacare screen without answering question
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax Home and Business Review
on April 16, 2014
Posted by: HarryR
from Lexington, Mass
I've used TurboTax for more than 10 years and it gets better every year. There are times when it might forewarn you that it may not be worth your while to enter all of the data for a certain deduction (like Home Office) when you probably won't qualify. Also, I may have found a bug in the Home Office section. If you enter property tax on Schedule A - line 9) and it is later disallowed by AMT, it still appears in Schedule A but is essentially "removed". Property tax is one of the Home Office deductions. However, on the Home Office Worksheet, line 45, Mortgage and Real Estate Taxes are removed because they were already entered on Schedule A. This makes sense for the Mortgage because you can't use it twice BUT.... it doesn't make sense for the Real Estate tax because, even though it appears on Schedule A, it is "removed" by AMT.
What's great about it: Easy to navigate. Good explanations with most entry items.
What's not so great: Insufficient information on why certain deductions are not allowed.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2014 Taxes
on April 16, 2014
Posted by: NativeWinds
from Dallas County, TX
Have used Turbo Tax for more years than I can remember - always great. Just wish AMT was a little easier to follow, have to know the tax laws instead of relying on TT. But then if it had all the answers we wouldn't need accountants much anymore would we - LOL!
Thought I got a review of my return when I purchased the extra protection - not anymore?
Thanks!
What's great about it: Continuious and easy for home based business
What's not so great: Not easy to follow the AMT guidlines...what all do I get with my added protection?
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2013 e file
on April 16, 2014
Posted by: agrump
from mechanicsville va
kept getting messages to update, updated twice which did not need to be done, still no go . have used tt for 20 years, but need to rethink this software for the future. package included an efile for fed which did not work because of tt. feel like a refund should be made as it created 30 miles of driving to get forms printed and mailed. totally dissatisfied.
What's not so great: turbo tax did not work to transmit fed taxes
Written by a customer while visiting turbotax.intuit.com