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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on April 16, 2014
Posted by: saplace
from Virginia Beach, VA
Everything went great except for my VA state return, Turbo Tax kept stating it was an amended return, and in fact it was not....some sort of glitch.
Your individual State and filing fees have gotten expensive!
What's great about it: Almost Everything
What's not so great: Problems with VA state tax, and Fees have gotten too high
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best support team
on April 16, 2014
Posted by: Looneytunesohio
from Hubbard,Oh
Hats off to Cindy Mild great tax adviser who worked hard to make sure customer was taken care of even when it meant working late and getting little sleep. She's definitely a great asset to your company.
What's great about it: great support personel team (Cindy Mild) great adviser
What's not so great: should have a quicker way to tech support with a call button on home page
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
5th Year Success!!
on April 16, 2014
Posted by: SamuelMc
from Sacramento, CA
After five years of use I have had only one booboo that caused an audit and necessary increase of $25k in Federal tax payment. It was the way that an 401k temporary withdrawal and timely repayment was entered and calculated. I had subscribed to the tax advice service against my usual conservative nature that helped to bail me out of that fix! I recommend that you better tell us what and how financial investment import from sources such as Merill Lynch is entered and use in calculations.
What's great about it: Best interview of thoughtful systematic info collection
What's not so great: Needs a much better Q&A and personal inquiry database
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Held my hand and never let go!
on April 16, 2014
Posted by: FeeFee7160
from Syracuse, New York
If this were hotel, I would give it a five star rating. The user flow was easy and simple to follow. I could go backward and forward through the steps without encountering any software issues which was great. It was very and very clean. On the way out, check out was very thorough and the suggested add for the audit defense was very appropriate. I took advantage of it since it's been a couple of years since I have filed. I am looking forward to the return trip. No more tax prep offices for me. I also plan to use the free financial tool to track my money during the year. Thanks for all of the wonderful tools Turbo Tax!
What's great about it: I loved the running totals and auto calculations with every step I took. It also helped to have the error check.
What's not so great: I have nothing bad to say...maybe that is a con in itself but this was better than waiting to be seen at the tax office
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Changes to Step-by-Step Method are Confusing
on April 16, 2014
Posted by: ClaudTaxes
from Hampton, Va
I used TurboTax last year and found it to be straightforward and simple to use. Maybe it's me, but this year it seemed more complicated.
I found it very confusing to skip around from personal to business questions and back. I'd have a W-2 or 1099 in hand and it wouldn't ask for all the information, so I'd have to use it again later.
I didn't like to tone of the step-by-step method. Tried to hard to sound human, when I know it's just a computer program. Don't need all the "chatty" stuff with pictures of actors pretending to be tax experts.
Because I found the step-by-step confusing, I switched to using forms. That was difficult, but I preferred it. One thing I didn't like was having to create separate worksheets for each individual charitable contribution, rather than consolidating them on a single page as I've usually done. The amount of forms and worksheets makes it somewhat cumbersome to work with and find things.
What's great about it: thorough; e-filing is easy
What's not so great: jumps around, not a logical flow; tries to mask actual purpose of some questions; too "chatty"
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Perfect!!!
on April 16, 2014
Posted by: SLOgle
from Tulsa, OK
Love it!! Keep up the good work!! Easy to follow, thanks.
What's great about it: Easy
What's not so great: N/A
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Could not be happier than using Turbo Tax
on April 16, 2014
Posted by: Korkey
from Indian Land, SC
Have been using QuickBooks and TurboTax for more years than I can remember. I like the ability to switch from step-to-step and to form.
Having been spoiled for years I don't see a reason to try anything else. If it ain't broke, don't fix it.
Korkey
What's great about it: easy of filing and importing data from Quckbooks
What's not so great: Still looking
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Very frustrated.
on April 16, 2014
Posted by: PatL1
from Washington State
Each year we try to prepare our numbers for each tax category before we sit down to use TurboTax with the hope that we are ready and it won't take more than a couple of hours to finish our tax return. BUT we inevitably end the project in a state of exasperation, completely unsure as to whether we have an accurate tax return. I know tax law is complicated, but TurboTax does little to reduce the level of confusion and uncertainty. I also found it thoroughly confusing at the end when I had already completed the payment information and came to a page that had to do with the need to purchase State software, which I had already downloaded. The page was asking for payment info. that I thought was related to the Federal tax that I'd already completed payment info. for. In fact, it was asking me to pay for the State software. It was very confusing and frustrating.
What's great about it: Eventually gets the job done.
What's not so great: Way too complicated and a confusing ending.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com