 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Honest opinion
on April 19, 2014
Posted by: dchimel
from Collingswood, NJ
Would purchase again.
What's great about it: Very easy to use and complete; covered every circumstance
What's not so great: When running a 'check', the program tells you where there is a problem and what it is, but it does not give a solution
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Some items not available, made it harder
on April 20, 2014
Posted by: filingnotcheap
from Tampa Bay, FL
I was not able to file my extension electronically on 4/15/14. Will know better next time, but the competitive product allows this even @ 11:59 on 4/15. Also, when I printed the extension to mail, there was a shadow mark stating, 'DO NOT FILE'. I could not access a clean extension form. However, at the end of the interview, it stated I had filed a return with payment. (?????)
What's great about it: Complete, I had no errors
What's not so great: Not able to file extension electronically
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 20, 2014
Posted by: hr333
from grand rapids, mi
in backtracking, the program usually takes me too far back..
years ago, I could select a specific form to go back to; now
the program has been "dumbed down" to the lowest common denominator--feels like a Fox news broadcast.
years ago, I could select a specific form to go back to; now
the program has been "dumbed down" to the lowest common denominator--feels like a Fox news broadcast.
What's great about it: simple, fast, easy to follow instructions
What's not so great: a little rough backing up to previous entries
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax 2013
on April 20, 2014
Posted by: Jlnnsmth
from Los Angeles, CA
This year I was very disappointed in my Turbotax experience, when it came to filing the taxes. A software glitch (I have a MAC, not a PC) would not allow my taxes to be transmitted. A message kept coming up, saying that updates were available. I would download them, then try to re-transmit. Repeatedly, it failed to transmit them, with a message telling me that I needed to 1-download the updates & 2- file them by snail mail. There is no excuse for Turbo-tax to not have the MAC thing right by now. Very frustrating.
What's great about it: As usual it was easy to use. That was the good part!
What's not so great: When it came time to file, April 15, it would not transmit my taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
CA state form was onerous
on April 21, 2014
Posted by: Tajmari
from Nevada
As a decade-plus user of TurboTax, I can definitely say I really like this product. However, I had to file a CA state return this year, and I was baffled beyond words and ended up having to go to a tax accountant to get it all sorted out. Admittedly, I had a very strange tax year since my work situation changed. But TurboTax's rendition of the CA return left a lot to be desired: It seemed to use the exact language that is on the CA return with little to no translation.
What's great about it: Federal form is easy to use, forms are accessiblee
What's not so great: Difficult to understand state returns
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
once understood,it went smoothly
on April 21, 2014
Posted by: diablo1117
from Indianapolis,In
I had to go through a couple of new forms and really pay special attention to some of the wording.Some items that were important seemed to be be interpreted by me as not so important causing considerable extra time and the refiling of an extra return or two.
What's great about it: placed all necessary information on all appropiate forms
What's not so great: some explanations placed in hard to find places
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Taxes
on April 21, 2014
Posted by: ERKALKMMK
from Chicago, IL
I was very pleased with the product. It will save me a lot of money compared to using an accountant.
What's great about it: Easy and cost effective
What's not so great: Help was a bit vague
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Software Glitch
on April 21, 2014
Posted by: Ozzy808
from Kailua Hawaii
Overall it is a great product, been using it for years. However, when I got to the payment portion, there was a software glitch which prompted a screen "payment process timed out."
When I called the Intuit phone number, it was explained it was a software glitch in the CD version. I got a confirmation number and my return went though without any problems. Great customer service!
What's great about it: Very easy, good explainations on each area
What's not so great: Payment process caused a delay
Written by a customer while visiting turbotax.intuit.com