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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Questionable entry in State Payments
on May 8, 2014
Posted by: Puzzled2013
from North Carolina
I have an entry which is called extension on my state taxes and I do not know where it came from or how it was entered. As a result I was hit with interest and penalties instead of a refund
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
24-7 Assistance, especially for downloading
on May 8, 2014
Posted by: caroldowner
from Los Angeles
I love the program (with one small exception: don't upload business expense entries from last year. Too much trouble to use. Better to start from scratch.
Your front-loading economizing on personnel cost you a lot of technical support time. When I couldn't download the program without assistance, I persisted and finally got it loaded, but it was permanent messed up.
Also, I'm late filing my taxes. Your whole system is set up for the 99% that meet the deadline. I couldn't download 2013 and it will soon be too late in day to call in for help.
What's great about it: Very helpful, pleasant technical support
What's not so great: Needed download help; made mistakes that required lots of technical assistance to get around
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty good,
on May 8, 2014
Posted by: MikeDiana
from Colorado
I like Turbo Tax, but it has gotten a little more complicated than it used to be, for example, as a self employed person, I found it difficult to find the area where you deduct your utilities, and home expenses for a home office. It used to just walk you right into it. Now you have to click "edit" after the address of the home you are using... Anyway, I hope I have not missed other things because it did not walk me through every step. If I were a new user, I might not like it as much.
What's great about it: overall satisfied
What's not so great: a few glitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Outstanding product
on May 9, 2014
Posted by: kharriss
from Houston, TX
I have used TurboTax since at least 2006. As an individual that has experience with filing taxes for others (I don't anymore), I find that "behind the scenes" is the same software that I had used as a professional. This makes it easier to understand and troubleshoot my work. If I get impatient with the user interface, I switch to the forms view to look at the data.
What's great about it: The ability to see the forms as they will be filed/printed as the return is being completed.
What's not so great: none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on May 9, 2014
Posted by: jacquib
from Whittier, CA
have used for several years and not had problems.
What's great about it: walks you through all possibilities
What's not so great: sometimes hard to find errors on forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still using the program
on May 11, 2014
Posted by: Bob401k
from Columbus Ohio
Still unsure about the Health Savings Account started this year
What's great about it: Ease of doing other family's returns
What's not so great: I didn't get to file a free state tax
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
No More Worries
on May 12, 2014
Posted by: QueenoftheDeser
from Bakersfield, CA
I like the 2011 Turbo Tax better.
The design in the 2012 is more welcoming but 2013 is just as good. It will solve my extra income from investments just like the 2012 version.
The design in the 2012 is more welcoming but 2013 is just as good. It will solve my extra income from investments just like the 2012 version.
2013 Turbo Tax
Foreign Tax Credit and Foreign Investments-- I still have to pay very close attention to.
I like that I am learning more about my tax situations.
Interest Income and Dividends are now fun.
Foreign Tax Credit and Foreign Investments-- I still have to pay very close attention to.
I like that I am learning more about my tax situations.
Interest Income and Dividends are now fun.
What's great about it: Foreign Tax Credit and IRA credit
What's not so great: I wish I understood the Tax Rate and corresponding Tax Table or how to est. paying additional taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on May 12, 2014
Posted by: tehill
from NC
Good product. I have used them for over 10 years with no problems.
What's great about it: Ease of use is a big plus!
What's not so great: Not quite as easy as previous years.
Written by a customer while visiting turbotax.intuit.com