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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
An Experience to repeat next year
on May 6, 2014
Posted by: mbatouches
from Chicago, Illinois
I really liked the Tax History page and the summaries.
What's great about it: Easy
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax For Small Business
on May 6, 2014
Posted by: Stanley2014
from Gig Harbor, WA
I like the overall performance, and the lay out of the program, and it did find more deductions than I had anticipated. Yay! I like the fact it lets you know about errors, but I had made a typo on the withholding on the W-2, and it did not take me to that spot until I was previewing the final draft. I spent a lot of time looking for errors on my own, as my previous year's taxes were almost the same. The program originally calculated 0 refund, when I had received a nice refund the previous year. I wish there was some sort of alarm that lets you know when something just does not add up. On the other hand it is an easy program to use, and if you do not have typos, it will help you receive the maximum deductions.Also the help menus were very good, and when I needed to file an extension, the program was very helpful, as i could just type in a question and it was answered.
What's great about it: I love all of the detail and the help menus, it helps you think of additional deductions
What's not so great: Returning to a section a little difficult, the retiremetn acct area a little confusing for this user
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Horrible
on May 7, 2014
Posted by: Mark007
from Dracut, MA
Just horrible. Endless loops on errors of boxes suppose to be checked or not checked with no explanations.
What's not so great: endless loops with no explaination
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Does Most Things Very Well
on May 7, 2014
Posted by: FifteenYearUser
from Pennsylvania
Handles all the common stuff very well.
Poorly handles:
-retiring of one car and purchase of another - if no trade-in
-out of state K-1's when that state has no income tax
-dependent college student who sat out a semester and worked
-depreciation for a 'new' used car with a three-year-life
-estimated tax payments to multiple states
-payments with extensions - to multiple states
-retiring of one car and purchase of another - if no trade-in
-out of state K-1's when that state has no income tax
-dependent college student who sat out a semester and worked
-depreciation for a 'new' used car with a three-year-life
-estimated tax payments to multiple states
-payments with extensions - to multiple states
What's great about it: Quick, easy, efficient for all common situations
What's not so great: Awkward, or incorrect, handling of some less common situations
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
cool refund
on May 7, 2014
Posted by: 86mmvdm
from San Diego, CA
I have been using TurboTax for years now and am very happy with it. I love being able to go at my own pace, revise as I go, and revisit when needed. I like being able to see the tax forms if I have questions. Years ago I went to a professional, watched him do my taxes, and went home and put all my numbers into turbotax, modified some things he got wrong and got $200 more dollars back in my refund!!
Great product.
Great product.
What's great about it: Easy to use. Easy to understand. Easy to go back and add what was forgotten
What's not so great: sometimes skips important pages like applying refund to next year's taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Questionable entry in State Payments
on May 8, 2014
Posted by: Puzzled2013
from North Carolina
I have an entry which is called extension on my state taxes and I do not know where it came from or how it was entered. As a result I was hit with interest and penalties instead of a refund
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
24-7 Assistance, especially for downloading
on May 8, 2014
Posted by: caroldowner
from Los Angeles
I love the program (with one small exception: don't upload business expense entries from last year. Too much trouble to use. Better to start from scratch.
Your front-loading economizing on personnel cost you a lot of technical support time. When I couldn't download the program without assistance, I persisted and finally got it loaded, but it was permanent messed up.
Also, I'm late filing my taxes. Your whole system is set up for the 99% that meet the deadline. I couldn't download 2013 and it will soon be too late in day to call in for help.
What's great about it: Very helpful, pleasant technical support
What's not so great: Needed download help; made mistakes that required lots of technical assistance to get around
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty good,
on May 8, 2014
Posted by: MikeDiana
from Colorado
I like Turbo Tax, but it has gotten a little more complicated than it used to be, for example, as a self employed person, I found it difficult to find the area where you deduct your utilities, and home expenses for a home office. It used to just walk you right into it. Now you have to click "edit" after the address of the home you are using... Anyway, I hope I have not missed other things because it did not walk me through every step. If I were a new user, I might not like it as much.
What's great about it: overall satisfied
What's not so great: a few glitches
Written by a customer while visiting turbotax.intuit.com