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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,029 reviews
5 Stars
8,669
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Great but needs improvements to help screens
on June 9, 2014
Posted by: pappyg
from New Hampshire
Love Turbo Tax. Love it.
This year was more complex than most and I was referring to the help options more frequently than in the past....I thought this needed more attention.
What's great about it: quick, easy, love it....even relatively complicated returns
What's not so great: help isn't all that helpful....
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderland of Up-to-date Income Tax Information
on June 9, 2014
Posted by: Lympne
from Yorba Linda, CA
I would really recommend Turbo Tax to all and sundry. The entry format is easy to use and covers in detail all requirements of the tax code. The constant updating of the tax code is a tremendous aid in exact income tax reporting. Congratulations to the Turbo Tax Team.
What's great about it: It was easy to enter all of my tax data. The review to discover any errors was great.
What's not so great: Trying to eliminate a form that I did not need took more time than I wished to take. However, once I discovered how toa
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
New Homeowner complicated return
on June 9, 2014
Posted by: ellisme
from California
As a first time homeowner preparing to rent out a part of my home next year, many questions arose. The community clarified everything - either from direct response or searching similar questions. Kudos, Turbo community.
Some of the problems I encountered were resolved with Turbo updates but these updates came after spending several hours/days trying to figure things out.
Some of the problems I encountered were resolved with Turbo updates but these updates came after spending several hours/days trying to figure things out.
What's great about it: The community answered all my questions and clarified every confusion from reading IRS forms. Thank You.
What's not so great: Some perplexing situations on turbo tx forms were clarified with updates but days to months after issues
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Thorough
on June 10, 2014
Posted by: TexDex
from TX
From the seamless transfer of my information, to alerting me to credits and deductions I didn't even know existed, Turbotax made my annual tax nightmare of two businesses, two jobs, and a farm as easy as it could be.
I like TurboTax much better than the cheaper competitors. It is well worth the cost, no matter what version you use.
I like TurboTax much better than the cheaper competitors. It is well worth the cost, no matter what version you use.
What's great about it: Found credits and deductions I didn't know about
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The customer service rep was phenomenal - Jacquese
on June 10, 2014
Posted by: Tee00
from Irvington, NJ
The customer service rep Jacquese was excellent with attention to detail, problem solving, and most importantly created a positive learning environment as well as, superb customer experience.
What's great about it: Affordable
What's not so great: Several glitches throughout process of returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Consultant
on June 11, 2014
Posted by: Syedasif
from Kansas City Missouri
Turbo tax is a helpful tool, I have been using it for two years
What's great about it: keep it well organize
What's not so great: delay or inaccuracy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Interesting
on June 12, 2014
Posted by: Linhil61
from Arizona
There was a substantial amount of discrepancy in the refund amounts and tax rates for both federal and state depending on whether you file by mail or file electronically, which was a big surprise and disappointment.
What's great about it: They walk you through each step.
What's not so great: Unclear exactly when finished.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Getting less helpful for people who live abroad
on June 12, 2014
Posted by: faraway
from England
Each year , there seem to be less help for expats and people who work abroad. Opaque explainations of difficult issues, inability to enter figures that have already been entered, inability to clearly explain what is required in support statements, depending on the "community" to get answers ,and a search engine that consistantly cannot find answers leave to user unsure and insecure about what they are doing. I know these are complex forms, but it feels like we are just left to "get on with it". Is there no more support than that?
What's great about it: able to transfer info from last year's return.
What's not so great: unable to put on fingures that have already been entered, unble to give hints as to what is required in suport statement
Written by a customer while visiting turbotax.intuit.com