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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
Very Disappointed
on July 10, 2014
Posted by: NCLandshark
from Charlotte, NC
I have been a TurboTax user for over 20 years. I was a fan. I loved it. I moved to North Carolina as a federal retiree (which TurboTax knew as a result of my answers) and it missed a $4800 deduction for exempting my federal retirement income on my NC state return under the "Bailey Settlement". Who am I to know what the Bailey Settlement is. That's why I buy the product so it can let me know how to file my taxes! After a friend told me about it, I did a web search and in a matter of minutes found that I was eligible for the exemption under the "Bailey Settlement" (a retired Federal employee with over 5 years creditable service). TurboTax had that information about me already and could have directed me to the appropriate questions. I got back my entire State withholding amount for 2013. Now I will go back for 2012 and 2011. I'm not sure about next year. May go a different route from TurboTax even though I now know this. I am VERY disappointed in the TurboTax folks.
What's great about it: Great tool
What's not so great: Did not explain things which it should have
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on July 10, 2014
Posted by: RebJ
from Seattle, WA
I will continue to use Turbo Tax. I have received great support. Everyone I have talked to when I call is eager to help and good at what they do. The program is not perfect but it allows a layman to do her own taxes. I like that. I recommend this program, but I also recommend lots of patience. I had my taxes professionally prepared previously and discovered she did a very poor job. I am thankful that Turbo Tax empowers me to do my own.
What's great about it: I like that I can do my own taxes. I like that Turbo Tax offers lots of support. I liked the people I talked with.
What's not so great: I did not get vital information I needed-what to save in order to import my previous year's taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Always Rocks It!
on July 10, 2014
Posted by: ShaK13
from Waco, TX
I have been using Turbo Tax for years and love it! I have been taxes professionally for over 30 years and Turbo Tax makes my job so much easier now. This is the first year I used the business version and it was so helpful and time saving. I will continue to use Turbo Tax and will continue to recommend it to friends and family.
What's great about it: Assistance, accuracy, easy to use, error check
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
First time user
on July 11, 2014
Posted by: Turboian
from Tustin, CA
Have to go back and forth a few times to be able to use this program comfortably. Final checking using the print preview is necessary for me.
What's great about it: Easy to use
What's not so great: Some data entry places are difficult to locate and need customer service's help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Exceptional - as always.
on July 11, 2014
Posted by: MrRich53
from Philadelphia PA
Turbo Tax covers every aspect of my taxes. I am not logically-minded when it comes to monetary matters and, after 10 years of experience, I do trust Turbo Tax.
What's great about it: Makes it easy to get all the info together and enter inthe right palce.
What's not so great: Can be a bit confusing if you go through on your own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on July 11, 2014
Posted by: HomeHeartGirl
from San Mateo, CA
Turbo tax makes the process relatively easy and straightforward. Thank you Turbo Tax.
What's great about it: Having last year's input carried forward helps a lot
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax user for 15 years
on July 11, 2014
Posted by: RWYodler
from Dubuque, IA
I have used TurboTax every year for the last 15 years, or more ever since it was running under PC-DOS. It has gotten better and better, easier to use every year. I have been able to answer questions from the IRS on certain items I used for deductions, because I knew exactly where these items were filled in. So far I never had to go to an IRS audit.
I had used a Tax accountant before using TurboTax and I would have to provide the same information to the accountant I can now fill in the TurboTax questionnaire - the difference is, now I can find out where this information is used. TurboTax has been a huge help for me all these years.
I had used a Tax accountant before using TurboTax and I would have to provide the same information to the accountant I can now fill in the TurboTax questionnaire - the difference is, now I can find out where this information is used. TurboTax has been a huge help for me all these years.
What's great about it: It's easy to follow the instructions
What's not so great: It takes some time to install and get used to it
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Absolutely Amazing
on July 12, 2014
Posted by: Sspen
from New Orleans, La.
If you can READ, then ANSWER the simple questions, then click your mouse to move to the next step, you will never need someone else to help you with filing your tax return again!!
What's great about it: Astounding software
Written by a customer while visiting turbotax.intuit.com