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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Excellent Customer Service
on August 20, 2014
Posted by: DLJackson
from Durham, NC
I had many questions, but every time I spoke with TurboTax representatives they answered my questions. They also took the time to allow me to express my uncertainties without making me feel that my questions were unintelligent. I loved the excellent customer service. It was truly refreshing. Thank you
What's great about it: Representatives were outstanding
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
None
on August 22, 2014
Posted by: sandygirl1
from Ohio
See Cons
What's great about it: Easy to use
What's not so great: Not easy to transfer files between computers
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Time consuming but worth it
on August 22, 2014
Posted by: SuLoPo
from Reedsport, OR
It's very detailed, which is good. But there are a few areas that need improvement. I pay personal property tax on a manufactured home. It is difficult to find where to list it.
And when it came time to file. The server was busy for a few hours. Every time I came back to try to Efile, I had to go thru several pages first. Please change that.
And when it came time to file. The server was busy for a few hours. Every time I came back to try to Efile, I had to go thru several pages first. Please change that.
What's not so great: deifficult to return the page needed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on August 23, 2014
Posted by: Boca101
from Boca Raton
I've been using Turbo Tax for years now, my returns get more complex every year. Turbo Tax makes them seem easy.
Fast Intuitive. easy to use.
Jus the best Tax software out there.
Fast Intuitive. easy to use.
Jus the best Tax software out there.
What's great about it: Almost automatic
What's not so great: Can't think of any
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always reliable, year after year
on August 24, 2014
Posted by: Ginia2
from Amado, AZ
I always feel confident using Turbo Tax. We've been using this product since the 2nd year it was released and we've always been please with the software, the knowledge base and the help features.
I really like the security of the on-line filing and the personal information privacy Intuit has maintained over the years.
I really like the security of the on-line filing and the personal information privacy Intuit has maintained over the years.
What's great about it: Covers every situation I encounter during the year
What's not so great: Preferred earlier versions of forms access/lists
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Every Year a Technical Glitch
on August 24, 2014
Posted by: feb345
from Orlando
None of my previous 5 years of filing with Turbo Chef appeared. I finished the return, paid with credit card, filed electronically and then found a piece of info that I thought would compel me to file an amended return. AFTER sending return electronically, I opened the amended return function. After a thorough reading of IRS directions I realized I did not need to amend my return.
I checked on the status of the return only to find that it had not been sent. I have spent 30 frustrating minutes trying to send the return. I cannot remove the "amended" function. The "help" section has the same wrong answer it posted 3 months ago.
I checked on the status of the return only to find that it had not been sent. I have spent 30 frustrating minutes trying to send the return. I cannot remove the "amended" function. The "help" section has the same wrong answer it posted 3 months ago.
What's great about it: Not Many
What's not so great: Doesn't Import Data from Previous Year, Electronic File Failed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
If you want help with RITA - you are in trouble!
on August 24, 2014
Posted by: RITAnoLike
The Rita portion of this program is sub-par and always has been. It should have been fixed by now with better instructions.
What's great about it: Mostly Good with Federal
What's not so great: Mostly bad with RITA for OHIO
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Made It Simple
on August 25, 2014
Posted by: DickieD56
from Atlanta GA
I prepare tax returns for family and Turbo Tax has worked great for each of them
What's great about it: Easy to Move through the Tax Schedules
What's not so great: Need more information from Previous Yr Return for Comparison
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com