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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
A very good tax filing program
on August 31, 2014
Posted by: Karbob
from Arizona
Used TT in 2012 for the first time, and found that it was very close to my professionally prepared return. Used it again in 2013 with confidence.
Only issue relates to foreign taxes paid. Don't understand why I didn't receive full credit for taxes paid, but the difference was small enough that I didn't pursue it with TT.
What's great about it: Most sections were easy to understand and enter data
What's not so great: Difficult to understand how TT handled payment of foreign taxes during the year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Completed a Extensive and Complicated Return
on September 1, 2014
Posted by: RichCostAnalyst
from Allenwood, New Jersey
This year's taxes were the most complicated yet, due to a sale of an investment home, owned for 20 years. Have been doing taxes for years, but without Turbo Tax would never had tried to accomplish manually.
What's great about it: Super product as usual, have been using for years
What's not so great: None to speak of
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A pleasure to finish
on September 1, 2014
Posted by: GranyB
from Fullerton, CA
He is coming along and being more patient with me in my record keeping Turbo Tax saves the day.
What's great about it: checked all my entries and IRAs
What's not so great: Annoying husband at times
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like Turbo - my 4th year using Turbo
on September 2, 2014
Posted by: Kein
from Palm Coast FL
Had a need to call Turbo re 8829 forms(2) and Sch C. The expert help was excellent. And, patient!
What's great about it: the walk through
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Sparks Me A Refund
on September 2, 2014
Posted by: Bobbys1951Ford
from South Carolina
Turbo Has Been MY Choice of Tax Guide, for more years than I can even remember. It Has Been a true friend to my family of 7. We Depend on its arrival in the early months of the year. WE use its Expertise till April 16th, Hoping we hit the right combination for a "Refund". We then Put it away till the next year. While we all await its Brother or Sisters arrival again in early January. We Admit that come April 16th we Celebrate joyously if it has managed to "Spark A Refund" for one of us or ALL of US. Thank You so much for your Exstremly easy Visits, and when you go away and leave us with Refunds. WOW you Make The Next Visit just a lot NICER. Laughing to the Bank in my State...The Easy Way & a lot cheaper than a CPA
What's great about it: Guides Me Thru
What's not so great: Some Repeating
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
21st year Using Turbotax
on September 2, 2014
Posted by: VAMac46
from VA
My 21st year of using Turbotax. Highly recommend!
What's great about it: Easy to use - follow the yellow brick road
What's not so great: None - does not allow dumb mistakes or missing moments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Supporting Details unavailable
on September 2, 2014
Posted by: CCC3rd
from Belmont, MA
Most often, when I see a number in a box on a form and want to know where it came from, TurboTax won't show me. The "Supporting Details" command in the Edit menu is grayed out. The unavailability of Supporting Details has wasted a LOT of my time and caused a lot of aggravation. A few years ago, this command worked. Please get it working again.
Also a.w.o.l. are readily available government instructions. These used to be available, too.
What's great about it: Does the job
What's not so great: Less helpful than it could be (and used to be)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax (TT) is promising software
on September 3, 2014
Posted by: cgmerritt
from Arlington, VA
Since beginning filing USG taxes in 1962 we've always done our joint filing carefully by hand. In 2012 we began trying to use TT (for CY 2011) and finally got output we could hand-correct and land-mail (1040 and attachments). It was frustrating and took longer than doing by hand; we had similar tho somewhat better experience for CY 2012; our CY 2013 product and process was much improved tho we never mastered the final e-filing and still resorted to surface mail. We will go at it again for CY 2014.
The problems we have are much of our making as we always forward-pay estimated taxes and then don't complete 1040 until Aug or Sept..most online and telephone support has been taken down, left w/ only 'community help'.
What's great about it: We appreciate TT's ease of loading forms, explanations of IRS regs, computational capabilities, and its print output.
What's not so great: We've not mastered intricacies of e-filing; the logic relating Easy Steps with Form 1040 is often opaque
Written by a customer while visiting turbotax.intuit.com