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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
My Refund
on September 20, 2014
Posted by: DoctorM
from Tampa
S corporatoin was dissolved. That was not an option in the system. I wanted to show dissolved and no money, income, or capital gain.
What's great about it: Very, very easy to use. Keeps track of everything. Easy to come back and review
What's not so great: Getting rid of Schedule K1
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
ready to go
on September 20, 2014
Posted by: docuwindows
from Stockton California
prefer CD to online
What's great about it: support from Intuit
What's not so great: online seems difficult
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Filing the Return PROBLEMS
on September 20, 2014
Posted by: Drdej
from LOS ANGELES, CA.
I decided to file these by mail. I had so much trouble e-filing that AFTER I PAID FOR THE SERVICE...I WENT AHEAD AND FILED THEM MYSELF BY MAIL.
YOU OWE ME A REFUND!!!
What's great about it: good arithmetic
What's not so great: Very Confusing at the end NEED REFUND
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on September 20, 2014
Posted by: HankJB
from Washington DC
Good product to handle moderately complex tax situations, such as self-employment alongside salaried employment, plus rental property. Also handled tax returns for deceased father-in-law.
What's great about it: Comprehensive, both general and specific
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Review
on September 21, 2014
Posted by: JB1000
from Las Vegas, NV
Excellent, wouldn't use any other software.
What's great about it: Excellent, wouldn't use any other software.
What's not so great: None.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Individual 401(k) Contribution
on September 22, 2014
Posted by: C1234567
Very hard to figure out Individual 401(k) contribution.
What's great about it: Good, except for Individual 401(k) contribution
What's not so great: Very hard to figure out Individual 401(k) contribution.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good, but still needs improvement
on September 22, 2014
Posted by: MartinKa
from PA
Overall, TurboTax (TT) is good. Instructions are easy to follow, and tax computations appear accurate.
TT does have some shortcomings, year-after year. The biggest headache is that TT is very poor for Alternative Minimum Tax (AMT). I have sporadically needed to file AMT. TurboTax punts on this: it directs me to fill out paper forms, and provides essentially no guidance. This defeats the purpose of using TT, which is to avoid paper forms and the confusing IRS instructions that accompany them.
Another problem I had this year was filling out state tax forms for 2 states. TT asked me to input the $ amount I paid when previously filing for an extension of time to file. Unfortunately, TT couldn't accommodate 2 states: TT required me to specify the name of exactly 1 state. (It complained when I didn't input a state name. When I did input a state name, it allowed only a 2-letter abbreviation for one state, with no option to enter a second state nor specify multiple states or no state.) I had purchase TT for 2 states, and had worked my way through completing both states. TT telephone help was unable to correct this; they also refused to report it as a "bug," offering instead to report it as merely a "request for a future feature." That's a deceptive way to handle a bug -- probably motivated by a desire to under-report/under-admit bugs.
What's great about it: Mostly clear, easy-to-use step-by-step instructions.
What's not so great: Some confusing instructions. Poor for Alternative Minimum Tax.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
troubling
on September 23, 2014
Posted by: Steve3333
from Bullhead City, AZ
Generally, the first quarter of every year is so busy that I always have to file an extension, and this year wasn't any different. I was finally able to make time in July to e-file my federal return. I had to postpone my state filing becuase I was broke, and would need the money from my federal tax refund in order to pay for completing my state returns...I had 2 of them to do again this year.
Somehow I muddled through the state forms, one of which was very complicated and of a state I never had to file in before (word to the wise: don't accept temp work in Pennysylvania). I did run into a few issues with the return, and it is quite troubling that when I went into the help-system, I found that several people had the same question come up 8 months ago, and TurboTax had not resolved the issues this late in the year...yet I downloaded 3 updates before making out my tax returns. The issue I had: I intended to e-file one of the state forms, I had to enter an override to input my direct-deposit info, and that got flagged as an error, saying that I couldn't enter direct deposit info for filing a paper return. But I wasn't PLANNING to file a paper return! Of lesser importance: I discovered that the state forms didn't automatically pick-up that I had filed an extension and checked the same box on the form, so I had to correct that myself. This year, TurboTax 2013 installed on my secondary Windows 7 X64 computer, but refused to install on my primary Windows 7 X64 computer where I wanted it. That at least is an improvement, as last year TurboTax 2012 refused to install on both Windows 7 computers and would only function on my ancient Windows XP laptop computer.
What's great about it: Finally able to work-around the issues
What's not so great: That there would BE any issues 3 weeks before the extension deadline
Written by a customer while visiting turbotax.intuit.com