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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
More than 30 years of a constantly improving app
on October 3, 2014
Posted by: Michael1323
from California
WOULD LIKE TO HAVE SPECIFIC OPTION IN PAYMENTS SECTION TO ENTER EFTPS AND EQUIVALENT STATE PAYMENTS. WOULD PROVIDE A CLEANER HISTORY.
What's great about it: next to zero quandaries relating to data entries.
What's not so great: see comment below
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
IT HELPED
on October 4, 2014
Posted by: reichtrade
from NV
Will use again and recommend to friends
What's great about it: After second year of using could follow much easier than previous year
What's not so great: Still had to pay taxes-oh well
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Maximized my time and dollars again!
on October 4, 2014
Posted by: Pamtoo
from San Jose CA
I've always had great success in completing returns with TurboTax. They do the necessary income tax review in order for me to simply fill in the numbers. I'm sure that I don't need to read the code since TurboTax has already done so!
What's great about it: Easy to follow instruction; leads through various scenarios; explains in detail what might be missunderstood.
What's not so great: Nothing comes to mind. . .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick help
on October 4, 2014
Posted by: taxesinoctober
from central Florida
Still relatively simple to use and seems thorough. I will buy Turbo Tax again next year.
What's great about it: Needed a live person to discuss an issue. Got help promptly by phone.
What's not so great: Older versions had a "go to" feature which I miss when wanting to get to a specific area of my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
done!
on October 4, 2014
Posted by: Nilsh
from Minneapolis, MN
All in all works great - I use TT every year. I love how it walks me through everything.
Suggested improvement:
- doesn't seem to always catch errors at the review step (ie: got the all clear, but then something else was pointed out when I e-filed).
Suggested improvement:
- doesn't seem to always catch errors at the review step (ie: got the all clear, but then something else was pointed out when I e-filed).
What's great about it: walks me through step by step
What's not so great: review step leaves me feeling less than confident
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund Over-Emphasized
on October 4, 2014
Posted by: Taxnauseated
from New York, NY
In the step-by-step mode there was no option to have overpayments carried forward to next year. One had to go to Forms mode to get at that option and the process was very difficult for the NYS form. Entering prior-year estimated taxes for NYS was also a horrendous undertaking.
What's great about it: Found a credit I never heard of
What's not so great: Important issues hidden in background
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Results are Impressive
on October 5, 2014
Posted by: John13001
from Palmer, Alaska
Despite the fact the step-by-step program is very systematic, a first time user will likely have doubts about the appropriate responses to some items. If mistakes are made, it is extremely difficult to initiate corrections if one has progressed into the questionnaire. Even though there have been improvements over the years, an overview of the process and additional descriptions about how the information is being used would make it easer for a user. The program becomes more understandable and easier to use with experience. The good thing is that after figuring out the instructions and getting the correct information in place, the results and checking is impressive. One improvement would be a description of the records and the best way to organize them before beginning the program. In addition, short descriptions of how the data requested fulfills the reporting requirements would be useful to a person who has little or no understanding of the IRS requirements. I have used Turbo Tax for over 10 years and every year I find a new issue I have to research to understand.
What's great about it: Systematic step-by-step dirctions to results that seem very sound.
What's not so great: Approach makes it nearly impossible to understand what is happening and why. At times 2 answers to question possible.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
E-File Failure due to SSN Already Used
on October 5, 2014
Posted by: KeithWerner
from Berlin, NJ
Either someone else is using our SSN for e-filing OR the system sees a set of extensions for Federal and NJ State as a previous e-File.
We need help with finding out what is blocking our e-File with correct and verified SSN.
Can you help?
We will call during M-F normal hours.
We need help with finding out what is blocking our e-File with correct and verified SSN.
Can you help?
We will call during M-F normal hours.
What's great about it: Great software, easy to use, but UPDATE LINK to E-FILE FAILED
What's not so great: Can't find previous filing.
Written by a customer while visiting turbotax.intuit.com