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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Another Stellar Software Performance
on October 6, 2014
Posted by: WeevieStevie
from Germantown, MD
Kudos to your Customer Service Agent Dorothy located somewhere in the Midwest for recognizing I had not downloaded the software correctly and walking me through the process step-by-step until I was up and running properly and directing me how to get to some forms AGAIN as a step-by-step process. She was patient and an absolute joy to work with.
I cannot imagine doing my taxes any other way than through Turbo Tax. I can assure you I will talk about my positive experiences filing my 2011 - 2013 taxes (late of course) but I assure you I will be timely in 2014 and will talk about your product every chance I can.
Thank you TT! Special Thanks to Dorothy again for 2013 and Glenn from Charlotte, NC for 2012.
What's great about it: Your Customer Service is Outstanding (Dorothy from the Midwest)
What's not so great: NONE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Mixed review
on October 6, 2014
Posted by: OlekG
from Santa Monica CA
Easy step was missing items related to retirement contributions. It was extremely hard to find your help number. The page with community help is useless. I do have to add that once I got through to your help line your rep was very patient and helpful and showed me a work-around to get past the flaw in your Easy step.
What's great about it: Basic tax program good
What's not so great: Easy step defective re retirement and you hide your help number
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Heuristic Tool for the DIY crowd
on October 6, 2014
Posted by: Lawd
from Charleston, SC
I find Turbo Tax to be a very easy to use software. I have used it now for over 20 years, and occasionally still use the Easy Step to get started, but like the direct Forms access more. I also like the Error Check, the Audit Check and the Deductions review.
It is also great to have digital access to over 20 years of taxes and to see 2-year and 5-year comparison as well as National averaged for similar returns. The electronic submission is a great asset as well and allows the last minute submittal to be completely painless.
What's great about it: Easy to navigate and comforting videos and info access
What's not so great: Can be overwhelming in terms of detail, but great for info and speed
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Federal Good But State Not So Much
on October 6, 2014
Posted by: Larry57
from Savage, MN
You need to work on the state education deduction. It has to be amended every time. Both last year and this year, it messed up my original entries. I have had to back through the return several times to get it right.
What's great about it: Federal Return is straightforward
What's not so great: Minnesota State Return was very frustrating
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Lifesaver
on October 6, 2014
Posted by: wigwiz
from Sutter, CA
Turbo Tax enables me to do my own taxes without the outrageous cost of hiring a tax accountant. I have been using TT for a few years now, and I wouldn't be without it at tax time. Thanks for being a lifesaver!
What's great about it: Easy and thorough; good help too
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Process
on October 7, 2014
Posted by: Rollo12
from Peoria, AZ
Using Turbotax for the past 5 or so years has been a great experience. The process is easy to use and the ability to file electronically very convenient.
What's great about it: Very easy
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Dummie Proof!
on October 8, 2014
Posted by: momzie1
from Orlando, FL
Had I known the ease of filing taxes on my own, I would have done this several years ago.
What's great about it: You're guided 100% along the way!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great After Computer Crashed
on October 8, 2014
Posted by: APastorAlso
from IL
Using Turbo Tax Home and Business I find a great peace of mind that I've found all the deductions that are best for us. We have rental property, I'm a pastor, I'm also a teacher and we have a shared home office. I was able to use the PDF file I had saved on an external hard drive to put information back into the downloaded "new" Turbo Tax program after my computer crashed. Whew! I'm glad I saved that file!
I wish I were able to enter the information from 2012 into the file so that comparisons were available. We had several carry over amounts that I needed. However, the program did allow us to enter the amounts as needed. I'm hoping that I was able to "catch" all of them.
I've been using Turbo Tax since 1990 and still think it's the best out there!
I wish I were able to enter the information from 2012 into the file so that comparisons were available. We had several carry over amounts that I needed. However, the program did allow us to enter the amounts as needed. I'm hoping that I was able to "catch" all of them.
I've been using Turbo Tax since 1990 and still think it's the best out there!
What's great about it: I was able to use saved PDF file to enter amounts
What's not so great: Not being able to enter info from last year with previous carry over amounts.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com