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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
on October 13, 2014
Posted by: DMet2
from Florida
I like TurboTax overall. This year felt like a comedy of errors with a Schedule C mark as estimated problem that could not be resolved, forcing me to file paper instead of online. This and the fact that the security certificate for TurboTax secure transactions is expired or unsigned means there were problems paying for Audit Defense. Please fix these bugs for next year. Thanks.
What's great about it: Easy to use and autoimport
What's not so great: Problems with expired security certificate and Schedule C estimated items not being able to unmark as estimated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome experience
on October 13, 2014
Posted by: CAPTDHA
from MI
Always a great experience-if paying taxes can be great?
What's great about it: Fast and easy!
What's not so great: Some obscure forms require more explanation.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Okay but not easy as they claim
on October 13, 2014
Posted by: Photomaha
from Omaha, Nebraska
I don't understand why the automatic updates sometimes don't work. Saying I do not have "administrator priviledges" which is wrong. Then, I had to go to the website to download, which was also not easy. Hidden downloads page????
Finally succeeded, but took about an hour, for something simple that should have been 5 minutes.
Finally succeeded, but took about an hour, for something simple that should have been 5 minutes.
What's great about it: Saved money over CPA
What's not so great: I hate constant updates. Especially when it doesn't work easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Exceptions for Nominees
on October 13, 2014
Posted by: ALongtimeTTUser
from Ballston Lake, NY
My sisters and I have a joint investment account. It earned interest, dividends, and we sold an equity for a small loss. I could deduct the interest and dividends as a nominee, but I could not do it for capital gains. So I had to override it. Over-rides are prohibited when filing electronically in TT.
I would have preferred to continue to file electronically, but allow a text statement to explain the override. That's what I'm going to have to do on paper to both the feds and NY State.
What's great about it: I've been using TT since for a long time.
What's not so great: This is the first year that I can't file electronically.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Works Great
on October 13, 2014
Posted by: alatraveler
from Alabama
Been using TurboTax since it came out some 20 years ago
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
experience with turbo tax 2013
on October 13, 2014
Posted by: vince77
from california
i did my sons taxes in april and waited until oct to do mine. as soon as i opened it wants to download corrections. i do so and all of them were from janurary 2014. why didnt it do the update in april?
for mine they have messed up the hsa section which migrated the error to my state return. depreciation wasnt taken even though i entered the correct percentage. no option to apply refund to next years taxes for state filling. i will have to do all the forms by hand to get it right. for me it was a waste of money.
What's great about it: found some deductions i have missed in the past
What's not so great: too many errors have to get all the forms and do by hand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
business shut down for independent contractor
on October 13, 2014
Posted by: rogeregor
from san francisco bay area
closed down a business mid year, created a problem in how self employment income was reported, thought it was in april, went to file in October and discovered it wasn't fixed, it was finally resolved with a down load of retail software which allowed separating how compensation was reported on 1099, it was somewhat disturbing that retail softwear was programed and the online didn't allow.
What's great about it: issues got resolved
What's not so great: was told it was resolved had to go back a second time before it was
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Home and Business
on October 13, 2014
Posted by: Barkerand
from San Francisco, CA
My first time doing my own taxes in 15 years. I think it went well and I'm confident that the paperwork has been done correctly.
What's great about it: self-timed, thorough, written in human language
What's not so great: sometimes I didn't know if I should or shouldn't be filling out a section
Written by a customer while visiting turbotax.intuit.com