I have been using Turbo Tax for at least 5 or more years. I can't imagine using any other software. It is affordable and very easy to use. I sometimes check the forum to ask questions and print out the issue and file with the paperwork in case I have a question the following year
What's great about it: Extremely easy especially when doing year after year
What's not so great: College Credit was a little hard to understand
They have really improved the program each year to get the most out of our return and this years program was even better and easier to use than last year!
I've used Turbotax now for ten years. During that time I've encountered fairly complex tax situations including my own business (LLC), moves, multi-state income, home and security sales, etc. Each time Turbotax has guided me through without a hitch. One year we hired an accountant to do my parents taxes and the next year, when I did them with Turbotax, I found a $3000 error that the accountant had made! So, I would definitely recommend Turbotax.
What's great about it: Accurate, easy to use, maximizes my refund
What's not so great: Could use more assistance in forms mode
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments