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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
TurboTax rocks!
on October 14, 2014
Posted by: sharonmca
from Fort Walton Beach, FL
I have been using TurboTax for many, many years. Even with rental properties and self-employment, TurboTax provides extensive information and resources enabling me to figure out how to reach the numbers I need to enter into their forms. Whether the informations pop-ups, or the online forum where I can enter a question and receive a fast answer, I can always find what I need. This year I even found an industry-specific list for business supplies, very helpful!
What's great about it: Leads me by the hand, provides answers to in-depth questions
What's not so great: Occasional gaps in information
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Detailed help much appreciated
on October 14, 2014
Posted by: Gmarc95
from Houston, TX
My return became complicated so I had to contact TurboTax directly to receive help. Getting through all their web pages and menus to get to a live person was challenging, however, once I got in touch with an experienced person based in Iowa I received the help I needed plus she sent me a full version of TT that I've loaded onto my computer. Now the process of preparing the return works so much better.
What's great about it: I received help from an experienced professional based in Iowa.
What's not so great: The online version of TurboTax I initially bought did not perform as expected
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
MY 2013 Taxes Review Finished 10/12/2014
on October 14, 2014
Posted by: OOHAYDGL
from Long Prairie,MN
AGAIN??? NOT sure it's me,MY Computer OR the H.&Biz Program ??
What's great about it: I like to be able to go to different parts and back and USE of Easy Guide
What's not so great: Fed and State (MN) got rejected and when I went to my submission it seemed DIFFERENT and almost was going to charge me a
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it works!
on October 14, 2014
Posted by: Rfreden
Makes it possible for me to do my own taxes. Period.
It handles my business, and its deductions, as well as the family stuff. Gives me confidence I have it right..
It handles my business, and its deductions, as well as the family stuff. Gives me confidence I have it right..
What's great about it: affordable, thourough, flexible
What's not so great: I wish it could handle grantor trusts
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Solid Performance
on October 14, 2014
Posted by: CharlesLAB
from Manassas, Va
Complicated return made input more difficult but I could always get answers from the program.
What's great about it: Ease of use, Deduct it feature, electronic filing
What's not so great: Some forms did not fit in anywhere
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Still Had to Mail In Form after e-file
on October 14, 2014
Posted by: SeattleRocket
from Colorado
Have used Turbo-Tax for many years and have always been happy with it. Varying annoying things as noted above. An unusually large "service" charge if I wanted to deduct the e-file charge for state filing from the expected refund!
What's great about it: Complicated tax situation and Turbo-Tax Handled It
What's not so great: State filing required calculations outside of program
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth as glass!
on October 14, 2014
Posted by: Lacey2011
from Cottontown, TN
Everything is really handy to find and understand...Thanks for such a good product!
What's great about it: All questions easlily answered
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Rock
on October 14, 2014
Posted by: GFB6143
from Orrville, Ohio
After twenty years, You represent the best of support in a very difficult criteria for humans... taxes!
You've done my taxes and saved me money for many years. You've caught my accidents. You've led me to conserve where possible. You've been the guide to get me through the worst part of the year... tax time.
You've done my taxes and saved me money for many years. You've caught my accidents. You've led me to conserve where possible. You've been the guide to get me through the worst part of the year... tax time.
Thanks! You will continue being my chauffer through the crazy trees of taxes.
What's great about it: You are the Best!
What's not so great: You've never let me down.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com