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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Pleased Once Again!
on October 14, 2014
Posted by: Roswell447
from Roswell, NM
I like TurboTax and have used it for seven straight years. Always clear and concise to me and I have confidence in it. Big problem, not only here but in other sites, is that it does not like my gmail address, and yet it uses it all over. That was very frustrating and added hours to the process.
What's great about it: TurboTax has worked well for me for several years. Simple to use, but covers the tax issues well.
What's not so great: It sometimes rejects my email address in some locations of the process, but the address is valid.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy enough for me to do !!
on October 14, 2014
Posted by: Vsharp
from Chattanooga TN
A few errors I caught as I went through this program--my errors!
I hit the first government refund part and thought that was where I put my state tax refund---------nope that was later---so it was confusing to me.
2nd item----was entering disability 1099 SSA income----again I thought it went in the first part where other 1099 information went but nope that too was later. Other than those 2 items all went very smoothly!!!
I hit the first government refund part and thought that was where I put my state tax refund---------nope that was later---so it was confusing to me.
2nd item----was entering disability 1099 SSA income----again I thought it went in the first part where other 1099 information went but nope that too was later. Other than those 2 items all went very smoothly!!!
What's great about it: MOSTLY easily understood.
What's not so great: mixing the 1099 info.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Happy Once Again
on October 14, 2014
Posted by: Roswell447
from Roswell, NM
I like TurboTax and have used it for seven years. More than usual this year, I could not get it to take a totally valid gmail address. Wasted lots of time. Eroded some of my confidence.
What's great about it: Easy and concise to use.
What's not so great: Fought with it to take my email address, used for years.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax!
on October 14, 2014
Posted by: TeresaLx
from Tulsa, OK
I have been using Turbo Tax for several years and it seems to get easier every year. I've only had to contact the helpline for a Turbo Tax issue one time, and my problem was cleared up within a few minutes. The helpline personnel are friendly and have even helped me when IRS personnel didn't know how to handle certain situations.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on October 14, 2014
Posted by: MJA10
from Texas
i thought this version was the best I've used in many years. Only hangups were with the HSA form deciding which column I should be in. Then not being able to clear the form when I thought I'd filled it in error. And I still may have filled in the wrong column. The term High Deductible etc....was not explained in the place useful to me at the time. By the time I cashed my HSA in I was on Medicare, but I bought the HSA when I wasn't on Medicare. Thus the confusion over which column to use...and I'm still confused.
I wanted to go back to the beginning and clear any mention of an out of state tax due, since I had no official indication that anything is due so far. But once I'd gone through the whole program, and wanted to go back, there was no way. Thank you though for the option of mailing it myself and not automatically sending it. When actual money is generated, I'll report it.
What's great about it: Clearer and user friendly.
What's not so great: Can't go back to all pages in the beginning once you pass a certain point.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on October 14, 2014
Posted by: Rowdy13
from Tulsa. OK
I have used Turbo Tax for over 10 years. Always Pleased!!
What's great about it: Easy to use. Walks you through each step
What's not so great: Help sections not all they could be. Some explanations are lacking
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Like a trusted friend
on October 14, 2014
Posted by: LynQ
from Spring Hill, Florida
Turbo Tax is like the friend that has to change her hair color regularly to be different. I know you are trying to improve, but there are things that would make it easier if they always worked the same. Every year it is a challenge to see if the previous year's data can be imported. Some years no problem other years can't do it. What will 2014 bring?
What's great about it: Easy to use
What's not so great: Can be difficult going back to correct something
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting more difficult despite Turbo Tax
on October 14, 2014
Posted by: mpf2008
from Denver, CO
I had particular issues with foreign tax exclusion guidance and Turbo Tax unexplained rejection of such
Written by a customer while visiting turbotax.intuit.com