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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
excellent to use and really 'see' the results
on October 15, 2014
Posted by: abcdk
from Wausau WI
Phone support was excellent when I needed an answer ASAP....great person to work with and 'knew her stuff'
What's great about it: Easy to walk thru with prompts
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
User Interface Improvement Required for Errors
on October 15, 2014
Posted by: DrJayJams
from Santa Barbara, CA
User Interface Improvement Required for Error Repair
Need easier method to delete form i.e. delete key
Filing Payment process painful with timeout during password recovery
Improve Audit flags for user to review and address
update uploads timed out as well, required multiple times to download all of the items
Stock Incentives bought and sold need to have better linkages I needed to use internet assistance to find the steps to make the entry
Need easier method to delete form i.e. delete key
Filing Payment process painful with timeout during password recovery
Improve Audit flags for user to review and address
update uploads timed out as well, required multiple times to download all of the items
Stock Incentives bought and sold need to have better linkages I needed to use internet assistance to find the steps to make the entry
What's great about it: Relative ease of use
What's not so great: Filing Payment process painful with timeout
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Saved My Bacon, As Usual
on October 15, 2014
Posted by: Texas1Der
from Austin, Texas
My wife opened a new business in 2013, making our tax situation much more complicated than ever before. We filed an extension knowing it would be challenging to complete our return, and then I procrastinated until nearly hitting the October 15 extension date. Although it took me a few days of receipt-sifting and Excel cranking to get everything prepared, it only took me a single day to get the return itself completed, finding us a tax refund due to education credits even though we had a negative net income for the year due to the business losses. Short of hiring a CPA, TurboTax is by far the best solution to getting your taxes done smoothly, quickly, and accurately.
What's great about it: Rather thorough interview process walks you through.
What's not so great: Brings up omissions during review and error check that would seem to be catchable during initial data entry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to Follow Instructions; Easy to Use
on October 15, 2014
Posted by: TimDT
from Edmonds, WA
I have used TurboTax for more than a decade. It is easy to follow and it provides helpful tips if you need them. IRS forms and guidelines are just a mouse click away. It calculates your tax owed or refund due as you work through your return. Peace of mind is important with this kind software. I trust TurboTax to be correct in its calculations. I can rest easy once my return is filed.
My only frustration is that when you return to add information to a portion of the return you have already worked on, you then have to progress through anything you already worked on after that section and re-answer the same questions. (Thankfully, it does save any figures you already entered.) I would love it if there was a button you click on that would take you back to where you left off. Otherwise, a great product.
What's great about it: Intuitive, logical progression through return, easy answers a click away if you have questions, easy eFile, error check
What's not so great: If you have to return to an item, software won't skip over items already entered when you resume entry
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Makes my most hated job a lot more bearable.
on October 15, 2014
Posted by: AsimovFan
from San Jose, CA
I dislike all book-keeping and especially hate doing my taxes, so the fact that TurboTax even makes it bearable means it's really a pretty good product. At one time I paid an accountant to do my taxes, but now I use TurboTax and it takes about the same amount of time (most of the time is just collecting the documents you need) and it's a lot cheaper.
The questions are generally pretty clear, and I especially like being able to switch to the "forms" view so that I can see what the program is doing with my numbers.
What's great about it: When I get sleepy and make mistakes, TurboTax catches them.
What's not so great: I still have to keep good books for my business and remember where I put my W2 forms.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on October 15, 2014
Posted by: 3111
from Smyrna, Ga
I was pleasantly surprised at the ease of using Turbo Tax since my status is complicated by that fact that I work internationally.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on October 15, 2014
Posted by: 1PayrollGuru
from Oceanside, CA
I like Turbo Tax however in an effort for the consumer to do more electronic filing, then the state filing should be free. It should be included in the cost of the product and not a separate fee.
What's great about it: Easy to follow instructions especially for a seasoned tax preparer
What's not so great: State electronic filing requirement is not free
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Satisfied!
on October 15, 2014
Posted by: GeniaH
from North Carolina
Submitted my return for 2013; return was rejected due to 2012 Returns had to mail not e-file. Screen prompt told me what to do, resubmitted; Fed and State was accepted quickly. Never had that happen before, always recommend Electronic Filing!
Written by a customer while visiting turbotax.intuit.com