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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
No Audit Defense available to late filers
on October 16, 2014
Posted by: ODGreen
from Tucson, AZ
Disappointed in Turbotax not allowing me to have some representation if I get audited. Could I possibly get Audit Defense if I am filing by mail after 10/15/2014? Not by how the Turbotax program forces you to file by mail and denies payment by credit card. I will probably try contacting Customer Service to see if there is another way to obtain Audit Defense. Otherwise, my experience using Turbotax was good and it works well with the Quicken software as well.
What's great about it: I found all the answers to important questions.
What's not so great: I could not obtain Audit Defense due to filing after 10/15/14
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Struggle
on October 16, 2014
Posted by: GertieCarp
from Des Moines, Ia
This is my first time doing our taxes after having our accountant do it for several years. I am not knowledgeable about accounting or tax filing at all.
What's great about it: Easy to navigate through
What's not so great: Not a good understanding of the rules/deductions etc
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Turbo Tax Could have been better
on October 16, 2014
Posted by: Edmeister
from Savannah, Ga.
I have been using Turbo Tax for 20 years and Home and Business for over 10 years. 2013 was the most confusing. I have always been frustrated by going into a section for the second time to make one minor change, click continue and Turbo tax would start asking me questions I had already answered the previous time I was in the section and it did not keep the answers for review. This time, however was worse. I entered all of my business information in the business section. Then when I got to the personal income section it failed to transfer my 1099 income into the appropriate section. I clicked update and it started asking questions again. I stopped answering them and called support. They didn't know what was going on either. The result was it created an additional Home office worksheet from the Personal Income section as if I had two offices with the same address. After over 4 hours back and forth with support I finally figured it out and deleted the second home office sheet.
These issues I would like to have addressed:
1. Made sure that every help link says something helpful rather then releasing software that says that this help link is under construction and will have information in a later release. This was already October!!
2. When I re-enter a section to make changes, retain the answers to all questions so that I will know that I do not have to answer the same questions again and that Turbo Tax does have the information I want it to have.
3. If I enter a section that uses information already entered into a previous section like Business Income for Schedule C in the Business Section and Personal Income 1099-MISC information In the Personal Income section, transfer all related information without asking me to enter it again.
4. When you ask me if I had certain carry-forward information from one tax year to the next, TELL ME - DON'Y ASK. It is really frustrating having to pull out the last year return and look up a certain line on a certain form to enter information on the current tax form. You have access to that information. Just tell me what you have. If something has changed since I last filed the return, give me an option to change it, but at least tell me what I had last time.
4. I would like to be able to delete test tax files from within the program instead of having to go into the file folder and delete them manually.
5. I would like Its Deductible to be part of the regular software like it used to be, or at least have the instructions for how to get to it when you get to the Charitable Contributions section. I spent an hour or so before I figured out that I had to enter the information online and import it. I would rather have the latest version of Its Deductible to downloaded on my own computer just in case the Internet goes down at a critical moment.
6. When you build the return for printing, make sure that there is a blank page between the Federal and State return, if necessary, so that when I print on both sides of the paper the last federal page is not on the front of the first state page.
These issues I would like to have addressed:
1. Made sure that every help link says something helpful rather then releasing software that says that this help link is under construction and will have information in a later release. This was already October!!
2. When I re-enter a section to make changes, retain the answers to all questions so that I will know that I do not have to answer the same questions again and that Turbo Tax does have the information I want it to have.
3. If I enter a section that uses information already entered into a previous section like Business Income for Schedule C in the Business Section and Personal Income 1099-MISC information In the Personal Income section, transfer all related information without asking me to enter it again.
4. When you ask me if I had certain carry-forward information from one tax year to the next, TELL ME - DON'Y ASK. It is really frustrating having to pull out the last year return and look up a certain line on a certain form to enter information on the current tax form. You have access to that information. Just tell me what you have. If something has changed since I last filed the return, give me an option to change it, but at least tell me what I had last time.
4. I would like to be able to delete test tax files from within the program instead of having to go into the file folder and delete them manually.
5. I would like Its Deductible to be part of the regular software like it used to be, or at least have the instructions for how to get to it when you get to the Charitable Contributions section. I spent an hour or so before I figured out that I had to enter the information online and import it. I would rather have the latest version of Its Deductible to downloaded on my own computer just in case the Internet goes down at a critical moment.
6. When you build the return for printing, make sure that there is a blank page between the Federal and State return, if necessary, so that when I print on both sides of the paper the last federal page is not on the front of the first state page.
What's great about it: Previous year Info transfer; keeping up with some carryovers
What's not so great: 2013 help buttons still said that help was under sonstruction
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth
on October 16, 2014
Posted by: Steve585
I have used TurboTax for multiple years and have never been disappointed. As a self-employed clinician with out-of-state interests and complex income streams, TurboTax makes complying with the complicated quagmire of federal regulations simple. I'm a believer!
What's great about it: Thorough, Intuitive, Logical
What's not so great: Needs to explain and not just identify mistakes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Program
on October 16, 2014
Posted by: ThomasMT22
from Sacramento, CA
Struggled with the Stock section. The 1099-B's did not match. Cost basis is confusing.
I thought you could write off unemployment travel expenses, but the program never addressed this.
What's great about it: Great for basics
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly Great
on October 16, 2014
Posted by: Mrjoebob
from Florida
I needed to enter some K-1 info. I inadvertently started to fill in a partnership form. I spent hours and could not find a way to delete the form. I went on line and tons of other people had the same problem and could not erase the form.
I could not e-file because of this error.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Well Done
on October 16, 2014
Posted by: gLB60
As a former Accountant , it works for many people in this country.
What's great about it: The software works
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience for First-Timer
on October 16, 2014
Posted by: ArthurNewb
from Nashville, TN
Haven't used tax software since the mid-90s (MacIntax). TurboTax has been a positive experience for me considering my taxes have become a bit more complicated over the last 20 years.
Happy to get suggestions for deductions I didn't know (or didn't have time to know) were available to me. And the combined experience behind TurboTax brand instilled confidence that I wouldn't have had going it alone.
Just a few minor suggestions for future releases:
Not much under the "Preferences" pull-down. I would like to choose to see the decimal amounts (even if the forms are filed rounded to the dollar.)
I came out better with home office deduction using the standard square footage method (instead of actual expenses) but had to do it both ways to learn this. It would be cool if TurboTax would suggest this (after user inputs actual expenses) to give the taxpayer the best deduction.
And as mentioned above, I just had a hard time jumping back & forth to different areas quickly. (Maybe I just didn't know the technique. If so, my apologies & please disregard this comment.)
All told, I'm happy with my first-time experience. The software was more than worth its cost, and I am probably hooked for life!
What's great about it: Suggested deductions I didn't know I was eligible for
What's not so great: Not easy to jump around. Maybe I just didn't know how?
Written by a customer while visiting turbotax.intuit.com