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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
You have made yourself indispensable.
on June 3, 2014
Posted by: BernieElisabeth
from Vienna, Austria and Delray Beach, FL
Overall, you make a terrible experience possible and at times fun. Have been using Turbo Tax for over 25 years and do not see ending the use in this lifetime. Even my heirs will have to use it to do my final filing with Turbotax.
What's great about it: Makes filing possible
What's not so great: I am a slave to your system
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience
on February 1, 2014
Posted by: JoeTheAuditor
from Tennessee
I have used Turbo tax since about 2004. I can't even begin to say how simple it makes doing my taxes. The folks that put this program together do a great job every year. Thanks, Turbo Tax!!
What's great about it: Simple, easy to understand questions.
What's not so great: The only thing I can think of is that it doesn't read your mind.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Faithfully Yours
on February 3, 2014
Posted by: Phytotoxic
from Las Vegas, NV
I have been using Turbo Tax since it first came out. Intuit has continued to improved Turbo Tax each and every year and I feel this year they totally nailed it. (could not have been easier)
What's great about it: Very easy to use even for a total novice
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for Handling Obscure IRS Forms
on February 3, 2014
Posted by: HeritageSC
from Pawleys Island, SC
If anything, TurboTax gets better each year. As my returns get more complicated it is difficult to determine beforehand which version I need. So far Basic has all the forms but I just have to have faith, buy and see.
What's great about it: Automatic Recalculation When Minor Changes Are Made
What's not so great: Difficult Before Buying to Find Which Forms Included
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 TurboTax Basic
on February 5, 2014
Posted by: Toeby
from Loveland, CO
Turbo Tax Basic was not ready for prime time.
Turbo Tax Basic did not offer to update it's program until we were ready to file. I assumed it updated when I loaded the program - but it wasn't up to date. It indicated that I couldn't e-file because IRS was not done with creating forms. When it finally wanted to check for updates, it waited several minutes getting to the update server, before making any indication that anything was happening. Thought system was locked up while waiting for update server - no indication anything was happening. No animation indicating it was waiting to hook up to server. My daughter had the same exact problem with a 2nd copy of Turbo Tax Basic - I bought two. This verified a software glitch, to me. We finally got both copies to e-file.
Turbo Tax Basic did not offer to update it's program until we were ready to file. I assumed it updated when I loaded the program - but it wasn't up to date. It indicated that I couldn't e-file because IRS was not done with creating forms. When it finally wanted to check for updates, it waited several minutes getting to the update server, before making any indication that anything was happening. Thought system was locked up while waiting for update server - no indication anything was happening. No animation indicating it was waiting to hook up to server. My daughter had the same exact problem with a 2nd copy of Turbo Tax Basic - I bought two. This verified a software glitch, to me. We finally got both copies to e-file.
What's great about it: Interview went well
What's not so great: Update problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2013 BASIC REVIEW
on February 15, 2014
Posted by: IRSDog
from Nashville, TN
There are too many worksheets that require detail entries and if omitted you cannot make data entries. The program works best using the prompts in each tax category but you won't know what tax form you are creating. If you use tax form editing and enter data in a field that needs correcting you must override the entry and in many cases this override cannot be eliminated from preventing an efile. The field will change but when the override is canceled the initial value will remain. If reporting the sale of business assets on Form 4797 no asset cost data will be transferred from the asset entry work sheet. Data must be entered with an
override. This is not a good package for 2013. Good luck.
override. This is not a good package for 2013. Good luck.
What's great about it: Same format as last year with many worksheets.
What's not so great: Any reporting of capital assets sold is a nightmare. Don't use Basic.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on February 17, 2014
Posted by: Hank52
from Coronado, CA
I am from the pre-IT generation and have limited computer experience. I have found that Turbo Tax (Basic) is ideal for me (retired person with uncomplicated finances) so I would recommend it to all people in my category.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome every year!
on February 27, 2014
Posted by: Caribequeen
from Hartford, CT
Been using Turbo Tax now for a number of years and it continues to be awesome - easy and fairly quick for me.
What's great about it: Easy and doesn't take too long
What's not so great: None really
Written by a customer while visiting turbotax.intuit.com